Clinical Engineering IT Technician

TRIMEDX - Kyle, TX

Full-time - Entry Level

Kyle, TX

Repair and Maintenance

About the position

Aligned with the TRIMEDX Vision, Mission and Values, the primary role of a Clinical Engineering - IT Technician is to support the operations of the Clinical Engineering Department with regards to production medical equipment IT systems and various Connectable & Connected Device Inventory (CDI) projects. These operations entail responding to and supporting with technical expertise client-driven integration projects, medical device network configurations, connected device inventory management, service and repair requests, identifying fault conditions and remediating if capable, or contacting and teaming with the Client Information Technology Department resources to resolve issues. This individual will utilize downtime plans, logistics, and training to support the operational data workflows of the integrated medical devices and the production environment. The CE-IT Technician will ensure clinical equipment systems are fully inventoried, interfaced and/or integrated with various information systems in a consistent dependable manner, as determined by the Client's Information Technology Department, in accordance with conventional networking and security practices, the Medical Equipment Management Plan and the TRIMEDX Clinical Engineering Program policies and procedures. The role involves extensive collaboration with clinical leadership, nursing staff, client IT, integration experts, and vendors on the design, development, testing, implementation, and support of medical device integration with hospital electronic medical records. The technician will troubleshoot and resolve issues with medical device integration points and facilitate the resending and/or correction of data and reports in hospital EMR. Additionally, the technician will work with vendors, client IT, and networking groups on the design of and improvements to the networking environment for Clinical Engineering-supported systems and servers, including knowledge and deployment of VLANs and application of firewall rules. The CE-IT Technician will also provide full life-cycle support on all integrated Medical Equipment within the hospital system, install and/or manage the OEM/vendor to install approved OEM patches in covered devices, and support, monitor, and manage the Connected Device Inventory. This position requires a proactive approach to identifying and resolving issues, as well as providing professional expertise, guidance, and assistance related to networked and/or integrated medical devices or systems in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI. The technician will also be responsible for promoting maintenance and repairs on production medical device systems across the Client's healthcare enterprise, ensuring that clinical equipment systems are functioning optimally and securely.

Responsibilities

• Works with clinical leadership, nursing staff, client IT, integration experts, and vendors on design, development, testing, implementation, and support of medical device integration with hospital electronic medical records.
• Troubleshoots and resolves issues with medical device integration points and facilitates the resending and/or correction of data and reports in hospital EMR.
• Works with vendors, client IT, and networking groups on design of and improvements to the networking environment for Clinical Engineering-supported systems and servers, including knowledge and deployment of VLANs and application of firewall rules.
• Provides full life-cycle support on all integrated Medical Equipment within the hospital system.
• Installs and/or manages the OEM/vendor to install approved OEM patches in covered devices.
• Supports, monitors and manages the Connected Device Inventory.
• Provides professional expertise, guidance and assistance related to networked and/or integrated medical devices or systems in the area of Clinical Engineering-IT (CE CYBER) Systems and CDI, including mentoring, technical assistance, and/or coordinated technical training and mentoring to Clinical Engineering associates as needed.
• Promotes maintenance and repairs on production medical device systems across the Client's healthcare enterprise.
• Monitors, services and supports clinical equipment utilizing networking technologies, Unix or Windows-based controllers.
• Troubleshoots medical equipment and/or MDI hardware and software to ensure data connections.
• Sets-up and configures of CDI interface hardware for use in the production CDI environment. Verifies proper data flow conditions on the CDI network. Responds to CDI trouble calls pertaining to data flow issues from customers.
• Provides remote support for network issues and escalates issues appropriately to CE, HIT and/or vendors.
• Records activities related to maintenance, support and project activities in the Clinical Asset Maintenance and Management System (RSQ).
• Works with vendors on hardware and software patch implementation for medical equipment per TRIMEDX operating policies and procedures.
• Develops and supports data/configuration backup processes, installation and upgrades of medical equipment, related servers and workstations.
• Works with Client IT and various medical device and software vendors to lab test solutions prior to these solutions being put into the production environment.
• Evaluates incoming equipment and its documentation. Documents these configurations for the Clinical Engineering Department and Client IT team.
• Provides training to Clinical Engineering associates on customized configuration and maintenance solutions developed for reintroducing integrated equipment back into the environment after repair.
• Monitors and evaluates proposed software revisions to medical equipment systems; actively tracks to ensure systems are being upgraded.
• Supports other Clinical Engineering tasks, troubleshoots non-networked and integrated medical devices as needed.
• Develops working knowledge and skills to the level attainable for all server based medical equipment applications that Clinical Engineering is responsible for, as defined by the scope of the Client agreement; acts as a System Administrator in partnership with Client IT and Clinical teams for these systems.
• Works with clinical leadership, hospital IT, and vendors on new construction, renovation, and integration projects, helping to ensure all points of interoperability are considered.
• Assists hospital IT to inventory, plan, maintain and manage LAN/WAN-based and integrated medical equipment network devices.
• Collaborates with and reports out to the enterprise TRIMEDX CE CYBER program.
• Ensures the Clinical Engineering program and associates are capable of and maintain the connected device inventory with information related to clinical equipment in TRIMEX' RSQ platform including, but not limited to, IP addresses, MAC addresses, AE titles, OS information, firmware versions, application versions, security attributes, equipment criticality and recovery information.
• Serves as Clinical Engineering project management representative for implementation of clinical equipment requiring network connectivity, interface configurations, and/or CDI. Helps to prepare project timelines, milestones and establishing Clinical Engineering roles and responsibilities. Works directly with vendors and all levels of management and support staff for scheduling and coordination to ensure adherence to established timelines.
• Sets and meets realistic deadlines. Forecasts changes and communicates current and projected issues to Client and Clinical Engineering management.
• Develops service documentation, data maps and network layout diagrams, knowledge articles and/or instruction manuals for the support of integrated medical devices. Provides technical instruction & training to others as needed or required.
• Assists hospital in writing downtime plans on major systems where Clinical Engineering has ownership of the device.
• Maintain a clean and safe workplace.
• Helps to create and foster an environment of innovation; works to identify and remove roadblocks, and enables collaboration between clinical engineering and IT services; advocates for the adoption of behaviours and skills related to networking and IT throughout the Clinical Engineering department.
• Identifies, develops and serves all customers and stakeholders to the highest level of satisfaction, ensuring the highest level of customer satisfaction within the scope of responsibilities.
• Consistently demonstrates excellent verbal & written communication skills, including the ability to brief department management on statuses and risks, best practices, roadblocks, timelines, etc.
• Champions medical device integration projects at client sites and informs management of all situations out of the norm, especially those of an emergent nature or involving a negative impact on patient care.
• Works with the team to continuously drive improvements in operational delivery and/or technical skills, including providing input into policies, processes and procedures related to clinical equipment and medical device networking.
• Works with clinical leadership, hospital IT, and vendors on change management, downtimes, and disaster recovery procedures and processes for Clinical Engineering systems.
• Works with clinical leadership and nursing and physician staff on quality-of-life improvements to Clinical Engineering-supported systems.
• Represents Clinical Engineering systems in incident management, project intake, and security review meetings with clinical leadership.

Requirements

• Must possess a two-year Associates Degree or equivalent experience/degree, preferably in Electronics or Biomedical Equipment Technology (e.g.: military BMET training, graduate of a formal BMET program, or other technical degree).
• An additional associates or bachelors degree in Information Systems is highly desired.
• Networking, Security, SysAdmin or other relevant certifications strongly preferred.
• Prior experience in the support and service of medical equipment and systems is required.
• Formal clinical equipment make/model specific manufacturer and/or aftermarket training required.
• Expertise with computer operating systems is required.
• Experience with information systems and networking is required.
• Working knowledge of HL7, DICOM, TCIP and other communications protocols and standards is required.
• Understanding of computer and network security highly desired.
• Experience and/or training in project management strongly preferred.

Nice-to-haves

• Strong working knowledge of electronics, anatomy, physiology, medical terminology, regulatory guidelines, and biomedical principles.
• Operational knowledge of medical device technology, as well as various networking technologies and communications protocols used in healthcare.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k benefit for retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs