Advocate Aurora Health - Manitowoc, WI
posted 2 months ago
The Clinical Office Assistant in the Rehab department plays a crucial role in ensuring a smooth and efficient operation within the clinical setting. This position is primarily responsible for greeting patients and visitors in a prompt, courteous, and helpful manner, which sets the tone for their experience. The assistant will collect insurance co-payments and respond to routine requests for information, acting as a vital point of contact for patients and their families. In addition to front desk duties, the Clinical Office Assistant will manage the scheduling and maintenance of appointments, meetings, and travel arrangements. This includes coordinating various administrative aspects such as preparing agendas, selecting sites, arranging food and beverages, and ensuring that all necessary audio-visual equipment is available. The role also involves entering patient information into the computer system and coordinating appointments with other areas or physician offices as needed. The assistant will handle telephone communications by answering and screening calls, triaging clinical inquiries, and resolving problems appropriately. They will also be responsible for assembling, copying, and releasing patient medical records, working closely with the Medical Records Department to fulfill requests for notes and additional information. Generating and modifying reports, managing mail and department documents, and operating office equipment are also key responsibilities. The Clinical Office Assistant may assist with billing and reimbursement forms, maintain logs and reports, and perform simple calculations as necessary. This position requires a proactive approach to gathering, organizing, and compiling data for reports and meetings, ensuring that all administrative tasks are completed efficiently and accurately.