Clinical Office Assistant

Advocate Aurora Health - Milwaukee, WI

Full-time - Entry Level

Milwaukee, WI

Hospitals

About the position

The Clinical Office Assistant plays a vital role in ensuring smooth operations within the clinical office by providing administrative support, managing patient interactions, and coordinating appointments. This position is essential for maintaining an organized workflow and delivering excellent customer service to patients and visitors.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel, coordinating related administrative aspects such as agendas and document preparation.
• Schedules patients and enters information into the computer system, coordinating appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls, and resolves problems appropriately.
• Assembles, copies, and releases patient medical records, working with the Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently, operating and maintaining office equipment and ordering supplies as necessary.
• Completes referrals, tracks, and follows up on re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records, maintaining logs and reports and performing simple calculations as needed.
• Assists with gathering, organizing, and compiling data for reports and meetings.

Requirements

• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
• High School Graduate is required.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access, and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.

Benefits

• Health insurance coverage
• Paid time off
• 401k retirement savings plan
• Flexible scheduling options