Advocate Aurora Health - Elgin, IL
posted 5 months ago
The Clinical Office Assistant plays a crucial role in ensuring the smooth operation of the office at Advocate Sherman Hospital. This position involves a variety of administrative and clerical tasks that are essential for maintaining an efficient healthcare environment. The Clinical Office Assistant is responsible for greeting patients and visitors in a prompt, courteous, and helpful manner, which sets the tone for a positive patient experience. This role requires the collection of insurance co-payments and responding to routine requests for information, ensuring that patients feel welcomed and informed during their visit. In addition to patient interaction, the Clinical Office Assistant is tasked with scheduling and maintaining the calendar of appointments, meetings, and travel for the office. This includes coordinating all related administrative aspects such as preparing agendas, selecting sites for meetings, arranging food and beverage services, and managing audio-visual needs. The assistant will also be responsible for entering patient information into the computer system and coordinating appointments with other areas or physician offices as necessary. The role requires answering and screening telephone calls, triaging clinical calls, and resolving problems appropriately. The Clinical Office Assistant will assemble, copy, and release patient medical records while working closely with the Medical Records Department regarding requests for additional information. Generating basic reports, modifying existing reports, and distributing them as needed are also key responsibilities of this position. The Clinical Office Assistant will manage incoming mail and department documents efficiently, operate and maintain office equipment such as fax machines, printers, and photocopiers, and may be responsible for ordering office supplies. Additionally, the assistant will complete referrals, track and follow up on re-authorizations, process patient registrations, and obtain required information. This role may also involve processing billing and reimbursement forms, maintaining logs and reports, and performing simple calculations as needed. The Clinical Office Assistant will assist with gathering, organizing, and compiling data for reports and meetings, contributing to the overall efficiency of the office operations.