Clinical Office assistant

About the position

The Clinical Office Assistant plays a crucial role in providing administrative support within a healthcare setting. This position involves greeting patients, scheduling appointments, managing communications, and maintaining patient records, ensuring a smooth and efficient operation of the clinical office.

Responsibilities

• Greets patients and visitors in a prompt, courteous, and helpful manner, collects insurance co-payments, and responds to routine requests for information.
• Schedules and maintains calendar of appointments, meetings, and travel, coordinating related administrative aspects such as agendas and document preparation.
• Schedules patients and enters information into the computer system, coordinating appointments with other areas or physician offices as needed.
• Answers and screens telephone calls, triages clinical calls, and resolves problems appropriately.
• Assembles, copies, and releases patient medical records, working with the Medical Records Department regarding requests for notes/additional information.
• Generates basic reports, modifies/updates existing reports, and distributes reports as needed.
• Opens, sorts, and distributes mail and department documents efficiently, operating and maintaining office equipment and ordering supplies as necessary.
• Completes referrals, tracks, and follows up on re-authorizations, processes patient registration, and obtains required information.
• May process billing/reimbursement forms and other department records, maintaining logs and reports and performing simple calculations as needed.
• Assists with gathering, organizing, and compiling data for reports and meetings.

Requirements

• High School Graduate.
• Typically requires 1 year of experience in performing scheduling, customer service, and administrative/clerical support duties.
• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings.
• Proficient in the use of Microsoft Office (Excel, Power Point, Access and Word) or similar products, including maintaining, tracking, and entering data in a database and/or spreadsheet software.
• Strong organizational skills and attention to detail.
• Ability to effectively communicate (written and verbal), build rapport, and relate to all people.
• Ability to operate standard office equipment.