Clinical Operations Coordinator

UnitedHealth Group - Corpus Christi, TX

Full-time - Manager

Onsite - Corpus Christi, TX

Insurance Carriers and Related Activities

About the position

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth. WellMed is now part of the OptumHealth division under the greater UnitedHealth Group umbrella. WellMed is a healthcare delivery system serving more than 90,000 patients, primarily Medicare eligible seniors, in Texas and Florida through primary care clinics, multi-specialty clinics, and contracted medical management services. Headquartered in San Antonio, Texas, WellMed is an industry leader in medical risk management, highly effective disease management and chronic care programs, healthcare delivery services and more. Our focus and mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. We are innovators in preventative healthcare, striving to change the face of healthcare delivery for seniors. Our providers and support staff are selected for their dedication to the senior population and focus on preventative, proactive patient care. Under the general guidance of the Clinical Administrator, the Clinical Operations Coordinator directs, supervises and coordinates clinic staff performance, activities and functions to provide high quality patient care. This position is full time, requiring flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 13725 NW Blvd Suite A Corpus Christi, TX. We offer 2 weeks of on-the-job training, with hours during training being 8:00am - 5:00pm CST, Monday - Friday.

Responsibilities

• Coordinate and oversee the daily activities of the nursing staff in the clinic.
• Determine clinic staffing needs, prepare work schedules, and rearrange work schedules of the nursing staff to compensate for workload and personnel shortages.
• Assist with personnel hiring, evaluating job performance, terminating, and counseling.
• Coordinate and ensure that the staff receives proper orientation, continuing education classes, and any additional appropriate training.
• Assist Administrator in monitoring expenses and completing payroll (ADP).
• Ensure the appearance of the staff and treatment areas.
• Ensure OSHA and Infection Control compliance of all personnel.
• Accountable for medical supplies including ordering, coordination with various vendors, establishing, maintaining, and monitoring stock levels of medical supplies.
• Maintain and strengthen relationships with the Administrator, Supervisors, employees, Physicians, and various other WellMed departments.
• Serve as the representative/liaison for the clinic in the absence of the Administrator.
• Perform other related duties as assigned.

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of clinic operations or healthcare experience
• Working knowledge of Microsoft Office applications, including Microsoft Excel
• Computer literacy
• Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
• Knowledge of fiscal management and human resource management techniques
• Knowledge of office management techniques and practices
• Skill in gathering, analyzing, and evaluating data
• Skill in written and verbal communication
• Ability to exercise initiative, problem solving, decision-making
• Ability to establish priorities and coordinate work activities
• Good communication and customer service skills
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm CST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

Nice-to-haves

• 2+ or more years of relevant experience in a clinic setting
• Current Texas Vocational Nurse License