Clinical Operations Coordinator

George Mason University - Fairfax, VA

Part-time - Entry Level

Hybrid - Fairfax, VA

Educational Services

About the position

The Clinical Operations Coordinator plays a vital role in managing student placements and ensuring compliance with clinical site requirements. This position supports contract management, onboarding, and accurate record-keeping to meet nursing accreditation and regulatory standards, ultimately enhancing the quality of clinical experiences for nursing students.

Responsibilities

• Provides comprehensive support to office operations and program administration for the clinical programs.
• Assists with developing and implementing quality improvement initiatives within the clinical operations team, ensuring continuous process enhancements.
• Facilitates the hiring and onboarding process for clinical adjuncts, graduate assistants, and clinical faculty through Banner and other University HR systems.
• Collaborates with the clinical team and academic programs to assist with clinical placements, ensuring proper communication between students and clinical instructors.
• Regularly updates clinical rotation schedules on the LMS and clinical management system (e.g., Typhon).
• Initiates, tracks, and manages clinical agency contracts, ensuring timely renewals and compliance with clinical partner agreements.
• Manages access to the clinical management systems (e.g., Typhon) for students and instructors, ensuring they have the necessary permissions and resources.
• Maintains and updates student records and documents in all clinical systems and databases (e.g., Castle Branch, ACEMAPP) to ensure compliance with clinical agencies and accreditation standards.
• Creates and maintains updated student rosters, providing timely updates to academic program coordinators.
• Regularly tracks student clinical completion progress and generates reports on their status in the clinical management system.
• Alerts program coordinators, clinical operations, and leadership of issues or special cases.
• Monitors clinical and adjunct evaluations, encouraging student engagement and improving response rates.
• Manages documentation, collects data, and generates reports to ensure compliance with the accreditation bodies (e.g., SCHEV, Virginia Board of Nursing, CCNE).
• Provides administrative support for School of Nursing clinical operations meetings, including recording, transcribing, and editing meeting minutes.
• Assists with all School of Nursing events (e.g., clinical orientation, pinning ceremonies, etc.) and supports the College of Public Health events as needed.
• Performs other duties assigned by the Operations & Budget Manager and the Chief Nursing Administrator.

Requirements

• Bachelor's degree in related field or the equivalent combination of education and experience.
• Experience with administrative support in a fast-paced environment.
• Experience with clinical facilities, adjunct and student schedules.
• Experience performing similar duties.
• Strong customer service skills.
• Exceptional verbal and written communication skills and strong organizational abilities.
• Ability to effectively handle multiple responsibilities simultaneously and meet deadlines, often under pressure, while maintaining flexibility regarding changes in priorities.
• Ability to interpret and apply policies, procedures and guidelines to duties and responsibilities.
• Proficiency with Microsoft Office suite software, including word processing, spreadsheets, and e-mail applications, particularly MS Outlook and Excel.
• Team player who is able to work effectively under time constraints.

Nice-to-haves

• Knowledge of Learning Management Systems, such as Banner.
• Knowledge of Mason procedures and policies.
• Proficiency with clinical education tracking systems, such as Typhon and Castlebranch.

Benefits

• Salary commensurate with education and experience.
• Hybrid work schedule.