Clinical Operations Manager, SpringWorks

$97,000 - $114,500/Yr

Spring Health - New York, NY

Full-time - Mid Level

Remote - New York, NY

251-500 employees

Hospitals

About the position

The Clinical Operations Manager at SpringWorks is responsible for optimizing processes and driving operational efficiency within the clinical team. This role involves collaborating with cross-functional partners to enhance the clinical offerings and eliminate operational pain points. The manager will oversee day-to-day initiatives, maintain operational reporting, and support the clinical program roadmap, ensuring that the team meets its goals effectively.

Responsibilities

• Create and maintain operational reporting to identify trends at various levels.
• Provide regular updates and actionable insights to leadership.
• Drive the evolution of Zendesk, TalkDesk, and Salesforce architecture for efficient documentation systems.
• Execute basic updates to ZenDesk, TalkDesk, and Salesforce fields/flows as needed.
• Own the creation of regular billing reports.
• Provide overarching operational support for the SpringWorks clinical team.
• Support the tracking and success of the SpringWorks Clinical Program Roadmap.
• Perform other duties as assigned.

Requirements

• 4+ years of relevant professional experience working within operations.
• Data-driven, analytical, and detail-oriented.
• Demonstrated skills in gathering, analyzing, interpreting, and visualizing data with Google Suite.
• Proactive approach to project management.
• Experience successfully evolving tooling infrastructure in a scalable way.
• Strong collaboration and communication skills.

Nice-to-haves

• Experience with Zendesk, TalkDesk, and Salesforce.
• Ability to thrive in ambiguous, complex, and dynamic environments.
• Self-starter with a strong sense of ownership.

Benefits

• Competitive salary range of $97,000 - $114,500 annually.
• Annual review of employee pay and compensation programs to ensure fairness.
• Diversity and inclusion initiatives in hiring practices.