Clinical Operations Manager, Wisconsin

$80,000 - $90,000/Yr

Vivo Infusion - Milwaukee, WI

Full-time - Senior

Milwaukee, WI

About the position

Vivo Infusion, LLC is seeking a Clinical Operations Manager to oversee patient care and clinical operations across regional clinics in Wisconsin. This role involves managing clinical teams, ensuring compliance with healthcare regulations, and maintaining high standards of patient care. The manager will work both in-person and remotely, supporting the growth of the organization while fostering a safe and efficient clinical environment.

Responsibilities

• Oversee and manage patient care and clinical operations within assigned regional locations.
• Uphold company policies, procedures, mission, values, and expectations.
• Execute protocols and quality initiatives to improve clinical outcomes and patient experience of care.
• Directly oversee teams of Advanced Practitioners, Registered Nurses, Certified Medical Assistants, Administrative Assistants, and other clinical staff.
• Manage all team members, including holding consistent 1:1s, creating measurable goals, hiring, termination, evaluations, and documentation.
• Develop and maintain effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients.
• Oversee labor costs and supply utilization as part of budget management.
• Lead, coordinate, supervise, monitor, delegate, and document all aspects of patient care activities.
• Ensure and coordinate training, growth, and development opportunities for all clinical team members.
• Evaluate needs, develop, and uphold processes, policies, and procedures in accordance with industry standards and accreditation agency standards.
• Manage patient and staff schedules to ensure optimal staff-to-patient ratios.
• Serve as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director.
• Act as the Infection Control Manager of the infusion centers' infection control surveillance activities.

Requirements

• Bachelor's Degree in a related field, required.
• Must be a Registered Nurse with a current and unencumbered State Nursing or Advanced Practitioner License.
• 2-4 years of progressive healthcare management experience, required.
• Experience managing or supervising direct reports and business operations, required.
• Valid Driver's License and insured reliable transportation to travel between facilities, required.
• Outstanding communication and interpersonal skills.

Nice-to-haves

• Experience managing or supervising direct reports in a multi-clinic setting, preferred.
• Proficient knowledge of computers, Microsoft Suite, CRM software, and database experience.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Referral program