Clinical Operations Specialist

Unclassified - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

About the position

At Mia Aesthetics, we are not just leading the way in plastic surgery—we're redefining it. Our goal is simple: to ensure everyone has access to the highest quality plastic surgery without the premium price tag. With an elite team of plastic surgeons across the U.S. and a family of over 80,000 satisfied patients, we're on a mission to make beauty accessible to all. The Clinical Operations Specialist will play a crucial role in this mission by performing multi-faceted job responsibilities that encompass both administrative and clinical pre-operative duties. This position involves working in a dynamic environment with rotating shifts from Monday to Friday, and it includes paid on-the-job training to ensure that all team members are well-prepared to support our operations effectively. The Clinical Operations Specialist will be responsible for a variety of tasks that are essential to the smooth functioning of our clinical operations. This includes performing clerical and administrative roles as needed, charging and collecting payments for surgeries and related merchandise, and generating daily invoices while processing collection transactions to balance end-of-day accounts. Additionally, the specialist will confirm surgical patient appointments through phone calls and written communication, inform the clinical team of the daily surgery schedule, and take pre-operative photos while processing electronic prescriptions for doctors. Moreover, the role requires the specialist to conduct preliminary physical tests, such as taking vitals, needed the day before all surgeries. It is also essential to verify that all necessary paperwork, including patient labs, intake information, and consents, have been completed prior to the scheduled surgery date. The Clinical Operations Specialist will also track inventory for surgical and clinical accessories and supplies for the designated department, ensuring that all necessary materials are available for procedures. This position is integral to our commitment to providing high-quality care and ensuring that our patients have a seamless experience from start to finish.

Responsibilities

• Perform clerical and administrative roles as needed to support operations.
• Charge and collect all payments for surgeries, surgical accessories, and Mia Aesthetics merchandise.
• Generate daily invoices while processing collection transactions to balance end-of-day.
• Confirm surgical patient appointments via phone call and written communication.
• Inform the clinical team of the daily surgery schedule.
• Take pre-operative photos and process electronic prescriptions for doctors.
• Conduct preliminary physical tests such as vitals needed the day before all surgeries.
• Verify that all necessary paperwork, including patient labs, intake information, and consents, have been completed prior to the scheduled surgery date.
• Track inventory for surgical and clinical accessories/supplies for designated department.
• Perform other duties as assigned.

Requirements

• GED or High School Diploma.
• Enjoys working with a high sense of urgency.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Strong computer skills.
• Bilingual in English and Spanish is a plus.

Benefits

• On-the-job training
• Opportunities for advancement
• Professional development opportunities