Clinical Operations Training & Optimization Specialist

Unified Women's Healthcare - Winter Garden, FL

Full-time - Mid Level

Winter Garden, FL

Ambulatory Health Care Services

About the position

The Clinical Operations Training and Optimization Specialist is responsible for providing in-office and remote training and optimization for new and existing Care Centers, primarily in Florida and Georgia. This role focuses on enhancing the utilization of Practice Management Systems (PMIS) and Electronic Health Records (EHR) for Ob-Gyn providers and their staff, ensuring they can concentrate on patient care while the company manages the business aspects of their practices.

Responsibilities

• Perform site visits to conduct outreach, education, training and orientation sessions for providers and ancillary staff.
• Deploy and manage strategies and initiatives within assigned markets.
• Identify opportunities and solve problems with assigned clinical practices, interacting with the Unified and athena teams as required.
• Become a Superuser for athena, requiring advanced knowledge of the tool and practice workflows.
• Develop subject matter expertise in athenahealth's core products and services, including practice management, patient engagement and the EHR.
• Collaborate with cross-functional areas to create and distribute educational materials regarding athena, clinical updates, and common issues.
• Unify standards across multiple health care practices.
• Train new care center employees on current practices and standards.
• Assess opportunities and risks during and after implementation of new practices and provide a custom action plan.
• Establish working relationships and collaborate with providers and office staff.
• Generate call and visit reports and document all division encounters on Unified site rounding sheets.
• Assist with maintenance of user and athena configurations.
• Plan for and participate in events such as Committee Meetings, Networking Events and Educational Sessions that may fall outside of normal business hours.
• Follow all applicable federal/state regulations including HIPAA.

Requirements

• Bachelor's degree from an accredited university preferred or experience in Healthcare IT field.
• 3+ years experience with an EHR and/or Practice Management system; athena experience required.
• Excellent written and oral communication skills.
• Outstanding customer service skills.
• Moderate knowledge of Microsoft Office.
• Strong organizational, problem solving and decision-making skills.
• Ability to prioritize and manage multiple projects and issues effectively and simultaneously.
• Strong attention to detail, research and follow up skills.
• Ability to work both independently and in a team setting.
• A customer service mindset.
• An interest in learning and ability to independently build skills and expertise with team support.
• Valid driver's license and reliable insured automobile required.