Clinical Operations Training & Optimization Specialist

Unified Women's Healthcare

Full-time

Ambulatory Health Care Services

About the position

The Clinical Operations Training and Optimization Specialist position is a vital role within Unified Women's Healthcare, focusing on providing both in-office and remote training and optimization for new and existing Care Centers. This position primarily serves the Florida and Georgia regions, and candidates must be local to these areas, ideally near a large airport. The company is dedicated to supporting Ob-Gyn providers and their support staff, ensuring they can focus on delivering excellent medical care while Unified Women's Healthcare manages the business aspects of their practices. In this role, the specialist will work directly with providers and clinical staff to enhance their use of the Practice Management System (PMIS), Electronic Health Record (EHR), and related workflows. A significant part of the job involves working with practices that utilize athenahealth, a cloud-based electronic medical record and practice management tool. Success in this position requires a strong customer service orientation, as the specialist will independently assess and deliver tailored training and optimization solutions to meet the specific needs of each client. The specialist will conduct site visits to provide outreach, education, training, and orientation sessions for both providers and ancillary staff. They will also deploy and manage strategies and initiatives within their assigned markets, identifying opportunities for improvement and solving problems in collaboration with the Unified and athena teams. Becoming a Superuser for athena is essential, requiring advanced knowledge of the tool and practice workflows to assist in the implementation of new divisions and the optimization of existing practices. Additionally, the specialist will develop subject matter expertise in athenahealth's core products and services, including practice management, patient engagement, and the EHR, and will work towards attaining the “Certified Unified EHR Trainer” certification. Collaboration with cross-functional teams is crucial, as the specialist will create and distribute educational materials regarding athena, clinical updates, and common issues. They will also unify standards across multiple healthcare practices, train new care center employees, and assess opportunities and risks during and after the implementation of new practices, providing customized action plans as needed. The role requires generating reports, documenting encounters, and assisting with the maintenance of user and athena configurations. Participation in events outside of normal business hours, such as Committee Meetings and Networking Events, is also expected, along with adherence to all applicable federal and state regulations, including HIPAA.

Responsibilities

• Perform site visits to conduct outreach, education, training and orientation sessions for providers and ancillary staff
• Deploy and manage strategies and initiatives within assigned markets
• Identify opportunities and solve problems with assigned clinical practices, interacting with the Unified and athena teams as required
• Become a Superuser for athena, requiring advanced knowledge of the tool and practice workflows
• Develop subject matter expertise in athenahealth's core products and services, including practice management, patient engagement and the EHR
• Collaborate with cross-functional areas (e.g., revenue cycle, market teams) to create and distribute educational materials regarding athena, clinical updates, and common issues
• Unify standards across multiple health care practices
• Train new care center employees on current practices and standards
• Assess opportunities and risks during and after implementation of new practices and provide a custom action plan
• Establish working relationships and collaborate with providers and office staff
• Generate call and visit reports and document all division encounters on Unified site rounding sheets
• Assist with maintenance of user and athena configurations
• Plan for and participate in events such as Committee Meetings, Networking Events and Educational Sessions that may fall outside of normal business hours
• Follow all applicable federal/state regulations including HIPAA

Requirements

• Bachelor's degree from an accredited university preferred or experience in Healthcare IT field
• 3+ years experience with an EHR and/or Practice Management system
• athena experience required
• Excellent written and oral communication skills
• Outstanding customer service skills
• Moderate knowledge of Microsoft Office
• Strong organizational, problem solving and decision-making skills
• Ability to prioritize and manage multiple projects and issues effectively and simultaneously
• Strong attention to detail, research and follow up skills
• Ability to work both independently and in a team setting
• A customer service mindset
• An interest in learning and ability to independently build skills and expertise with team support
• Valid driver's license and reliable insured automobile required