Clinical Research Operations Analyst II (Hybrid)

University Hospitals - Cleveland, OH

Full-time - Mid Level

Cleveland, OH

Hospitals

About the position

The Clinical Research Operations Analyst II position at University Hospitals is designed to provide essential support to the Clinical Research Community and the business offices of the Clinical Research Center (CRC). This role is pivotal in configuring and monitoring financials within the Clinical Trials Management System (CTMS), specifically using Velos eResearch, and managing the administrative processes throughout the lifecycle of clinical trials. The analyst will collaborate closely with Research Finance, Grants Accounting, and Grants and Contracts to facilitate study startup activities leading to site activation for clinical trials. Once the study has commenced, the analyst will be responsible for monitoring financial activities associated with the studies, providing guidance on outstanding receivables, and ensuring timely follow-up on invoices throughout the study's duration. This position also involves working with study teams to ensure that all reimbursable activities are recorded promptly and accurately. Key responsibilities include setting up the Study Calendar (Billing Protocol) in the CTMS based on Medicare Coverage Analysis (MCA) or non-patient care budgets, configuring initial milestones to track financial activities, and providing training to CRC business office staff and study teams to ensure accurate data entry. The analyst will oversee the delivery of financial metrics reports to CRC business offices and ensure that actions are taken to resolve any outstanding receivables. Additionally, the role includes auditing calendar and milestone configurations for accuracy and proper allocation of fees due to CRC core offices. The analyst will also partner with CRC leadership and study teams to identify studies with high screen failure to enrollment ratios, aiming to improve the fiscal health of research studies. This position requires compliance with all policies and standards, including the safe and secure maintenance of Protected Health Information (PHI) for patients, and adherence to the UH Code of Conduct and policies during orientation.

Responsibilities

• Configure and monitor financials in the Clinical Trials Management System (CTMS) Velos eResearch.
• Facilitate study startup activities leading to site activation for clinical trials.
• Monitor financial activity on studies and provide guidance on outstanding receivables and invoice follow-up.
• Ensure timely and accurate data entry for reimbursable activities.
• Set up Study Calendar (Billing Protocol) in the CTMS from Medicare Coverage Analysis (MCA) or non-patient care budgets.
• Oversee routine delivery of financial metrics reports to CRC business offices.
• Audit calendar and milestone configuration for accuracy.
• Partner with CRC leadership and study teams to identify studies with high screen failure to enrollment ratios.

Requirements

• Bachelor's Degree in Health Care Administration, Public Health, Business Administration, Accounting or related field (Required).
• Master's Degree in Health Care Administration, Public Health, Business Administration, Accounting or related field (Preferred).
• 3+ years of Clinical Research Employment (Required).
• Advanced Skill in MS Excel (Required proficiency).
• Experience with Velos eResearch or OnCore (Required proficiency).
• Experience with Epic Research Module and Research Billing Concepts (Required proficiency).
• Strong and clear communication skills (Required proficiency).
• Ability to read and interpret contract and payment terms (Required proficiency).
• Demonstrated ability to manage time, prioritize work and independently complete tasks with limited direction (Required proficiency).

Nice-to-haves

• Experience with Epic SlicerDicer and Reporting Workbench (Preferred proficiency).