Clinical Secretary - Pain Clinic - FT Days

Anna Jaques Hospital - Newburyport, MA

Full-time - Entry Level

Newburyport, MA

10,001+ employees

Hospitals

About the position

The Clinical Secretary at the Pain Clinic plays a vital role in ensuring the smooth operation of the clinic and providing excellent service to patients. This full-time position requires a commitment of 40 hours per week, specifically from Monday to Friday, with working hours from 8:00 AM to 4:30 PM. The Clinical Secretary will be responsible for a variety of administrative tasks that are essential for the efficient functioning of the clinic. This includes answering phones, greeting patients, and routing calls to the appropriate staff members. Scheduling patient appointments is a key responsibility, as is obtaining and verifying insurance information to ensure that patients receive the necessary services without delay. In addition to these duties, the Clinical Secretary will coordinate patient ancillary testing with other hospital departments, ensuring that all necessary tests are scheduled and completed in a timely manner. The role also involves entering patient charges into the system and verifying these charges, reconciling them as directed by the management. The Clinical Secretary will be responsible for assembling new patient charts and maintaining existing patient charts, which includes filing and auditing charts for data completeness and required signatures. Appointment reminders will also be part of the responsibilities to ensure patients are informed of their upcoming visits. The position requires dual training as a Patient Care Assistant, allowing for cross-covering if needed. This flexibility is essential in a healthcare environment where patient needs can change rapidly. The Clinical Secretary must be able to perform these essential functions satisfactorily, and reasonable accommodations may be made to enable individuals to perform their duties effectively. The role is integral to the patient experience, and the Clinical Secretary will contribute to the overall mission of the healthcare organization to care for and protect patients, colleagues, and the community.

Responsibilities

• Answer phones and greet patients.
• Route calls to appropriate staff and schedule patient appointments.
• Obtain insurance information from patients and verify insurance for services.
• Coordinate patient ancillary testing with other hospital departments.
• Enter patient charges and verify charges, reconciling as directed.
• Assemble new patient charts and maintain existing patient charts.
• Audit charts for data completeness and signatures.
• Send appointment reminders to patients.
• Maintain office supplies and equipment.
• Perform data entry tasks.
• Undergo dual training as Patient Care Assistant to cross cover if needed.

Requirements

• High School Diploma or Equivalent.
• Medical Office Administration and/or medical records experience preferred.
• Knowledge of medical terminology is preferred.
• Customer service experience preferred.