Clinical Secretary

$34,133 - $55,453/Yr

West Central Behavioral Health - Lebanon, NH

Part-time,Full-time - Entry Level

Onsite - Lebanon, NH

Hospitals

About the position

The Clinical Secretary position at West Central Behavioral Health involves providing administrative support in a busy outpatient clinic. The role requires strong organizational skills, customer service orientation, and the ability to work both independently and as part of a team. The ideal candidate will manage various office tasks, including scheduling appointments, handling phone communications, and maintaining client records, all while ensuring a high level of confidentiality and professionalism.

Responsibilities

• Manage multi-line phone system
• Schedule client appointments
• Manage charts
• Accept payment for co-pays or payment plans
• Accurately complete data entry in a timely manner
• Prepare reports

Requirements

• High School diploma
• Relevant work experience in an office setting
• Excellent organizational and communication skills
• Flexibility and ability to work with minimal supervision
• Excellent customer service skills
• Proficient computer skills, particularly in Microsoft Office (especially Excel)
• Ability to type 80 words per minute
• Knowledge of medical terminology
• Strong telephone skills and ability to handle a multi-line phone system
• Ability to relate to staff, clients, and the community in a mental health context
• Maintain competencies in customer service, quality improvement, compliance, and safety

Nice-to-haves

• Electronic medical record knowledge
• Certification in medical terminology
• Prior experience in a community mental health environment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 403(b) retirement plan with employer matching
• Life insurance
• Short- and long-term disability
• Critical illness insurance
• Accident insurance
• Pet insurance
• Tuition reimbursement
• Local discounts
• Paid holidays
• Paid time off
• Loan Repayment Program
• Public Service Loan Forgiveness (PSLF)
• Agency Student Loan Assistance Program