Clinical Services Specialist

$50,960 - $62,400/Yr

Kelly Services - Seattle, WA

Full-time - Entry Level

Seattle, WA

Administrative and Support Services

About the position

The Clinical Services Specialist will support the Clinical Services Team at a leading immune medicine biotechnology company in Seattle. This role focuses on ensuring exceptional customer experiences related to clinical diagnostic products, facilitating accurate communications from sample acceptance to results delivery, and collaborating with various internal teams.

Responsibilities

• Resolve all documentation issues related to clinical samples.
• Contact customers to collect necessary information as needed and work with cross-functional teams on shared priorities.
• Receive and reply to telephone inquiries and e-mail messages from customers and other medical professionals.
• Investigate real-time issues with orders to determine the best course of follow-up action.
• Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice.
• Share insight into the timeline of patient results based on processing guidelines and field associated questions regarding processing.
• Request archived patient material for testing from pathology labs and provide site education on approved specimen types.
• Participate in the structure and timeline of trainings from the perspective of both trainee and trainer.
• Support field-based teams to provide situational and strategic guidance for account-specific support.
• Act as a liaison between customers and internal departments to maintain ongoing alignment.
• Work with the larger Dx Customer Operations team to streamline processes and improve existing standard operating procedures.
• Perform regulatory responsibilities per Good Clinical Practices (GCP) and Good Laboratory Practices (GLP).

Requirements

• Bachelor's degree or an equivalent combination of education and experience.
• 2 to 4 years of prior Clinical lab, Patient Navigator or Client Services experience is preferred.
• Strong customer and patient focus with a demonstrated understanding of HIPAA requirements.
• Familiarity with basic laboratory and customer service-related systems such as LIMS and Salesforce.com.
• Strong attention to detail and meticulous data entry skills.
• Ability to manage multiple tasks to completion in a dynamic office setting.
• Effective and professional communication skills for engagement with both internal and external personnel.
• Excellent written communication skills, including technical proficiency with Word, Excel, PowerPoint.

Nice-to-haves

• Experience in a remote work environment.
• Knowledge of clinical diagnostic products.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid sick time