CLINICAL SPECIALIST II, CPT - WEST

$64,000 - $128,000/Yr

Abbott Laboratories - Green Oaks, IL

Full-time - Entry Level

Green Oaks, IL

10,001+ employees

Miscellaneous Manufacturing

About the position

The Clinical Specialist II role at Abbott involves providing technical clinical expertise and support to the sales process, working closely with Territory Managers and customers. This position requires a high degree of independence and sound judgment in planning and executing responsibilities, with a focus on improving territory efficiency and building strong relationships with medical professionals.

Responsibilities

• Provides technical, clinical, and programming assistance primarily in support of Territory Managers.
• Assists Territory Managers in after-hours call support and activities.
• Integrates into accounts, builds trust, and establishes strong rapport with customers.
• Demonstrates proficiency in complex programming and case support.
• Works seamlessly with Territory Managers allowing them increased selling time.
• Fosters high trust relationships with colleagues including the regional teams and area leadership.
• Contacts, visits, and interests clients and potential clients in the company's products while addressing any client questions and concerns.
• Provides medical professionals with sales support, information, and training on the use of company products and with staff education, in-services and technical troubleshooting.
• Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
• Collects and studies information about new and existing products and monitors competitor sales, prices and products.
• Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices.
• Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort and understanding of the complete product line.
• Attends trade shows where new products and technologies are showcased; meets other sales representatives and clients to discuss new product development.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.

Requirements

• Associate Degree or Technical Certification
• 2 or more years of experience working with patients in a clinical setting
• Ability to understand and communicate clinical data
• Capable of engaging customers in selling conversations as directed
• Ability and willingness to travel within assigned area on a regular basis
• Capable and willing to work an unpredictable schedule that may change on short notice
• Excellent verbal, written and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization.

Nice-to-haves

• 1 or more years of experience working in a health care environment (physical therapy, medical product sales, nursing)
• 1 or more years of experience working for an implantable medical device company
• Bachelor's degree in biomedical engineering or related field.

Benefits

• Free medical coverage for employees via the Health Investment Plan (HIP) PPO
• Excellent retirement savings plan with high employer contribution
• Tuition reimbursement
• Freedom 2 Save student debt program
• FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.