Clinical Support Engineer

$73,507 - $126,006/Yr

Philips - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Repair and Maintenance

About the position

In this role, you will leverage your Nursing and Clinical Education/Training to provide telephone and remote clinical application support to internal and external customers for our Hospital Patient Monitoring team. You will be a part of a strong, cohesive Clinical Support Team and will interact with healthcare customers throughout the country. Your responsibilities will include assisting in resolving customer clinical inquiries and problems, as well as participating in an on-call rotation for after-hours support as part of a shared team effort. You will provide world-class service to our North American Region customers from hospitals, Field Clinical Education, and Remote Service Engineers.

Responsibilities

• Provide telephone and remote clinical application support to internal and external customers.
• Assist in resolving customer clinical inquiries and problems.
• Participate in an on-call rotation for after-hours support.
• Interact with healthcare customers throughout the country.
• Deliver world-class service to North American Region customers.

Requirements

• A minimum of five (5) years of clinical experience required.
• Ten (10+) years of clinical experience and advanced knowledge of clinical applications within Patient Monitoring preferred.
• Excellent customer service skills with the ability to handle multiple simultaneous demands and prioritize work with minimal supervision.
• Bachelor of Science Degree or Nursing Degree required.
• Must be registered and in good standing with the appropriate credentialing body.

Benefits

• Generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• Stock purchase plan
• Education reimbursement
• Annual incentive bonus
• Sales commission or long-term incentives