Philips - Orange, OH
posted 3 months ago
In this role, you will leverage your Nursing and Clinical Education/Training to provide telephone and remote clinical application support to internal and external customers for our Hospital Patient Monitoring team. You will be a part of a strong, cohesive Clinical Support Team and will interact with healthcare customers throughout the country. Your responsibilities will include assisting in resolving customer clinical inquiries and problems, as well as participating in an on-call rotation for after-hours support as part of a shared team effort. You will provide world-class service to our North American Region customers from hospitals, Field Clinical Education, and Remote Service Engineers. As a Clinical Support Engineer, you will be expected to handle multiple simultaneous demands and prioritize your work with minimal supervision. You will need to maintain scheduled on-call availability and successfully perform the minimum physical, cognitive, and environmental job requirements with or without accommodation. This position requires a strong commitment to customer service and the ability to work collaboratively within a team to ensure the highest level of support for our clients.