Clinical Systems Analyst - Ambulatory Specialties Team

$109,491 - $145,059/Yr

Stanford Health Care - Palo Alto, CA

Full-time - Mid Level

Palo Alto, CA

Hospitals

About the position

The Clinical Systems Analyst II plays a crucial role in supporting the core functions of Stanford Health Care's applications, which are essential for delivering cost-effective, high-quality, efficient, and safe patient care. This position involves implementing, administering, and supporting assigned systems with minimal guidance from senior team members. The analyst will possess a solid understanding of Epic modules, ancillary systems, and the operational aspects of the health system. In this role, the Clinical Systems Analyst will provide tier-2 support for application incidents reported through the help desk, which includes being available for 24/7 on-call coverage as required. The analyst will also offer analytical assistance to junior team members to help resolve application incidents, maintenance items, and enhancement requests. Daily monitoring of applications in production use is a key responsibility, along with coordinating application support with other IT teams, including Infrastructure, Integration, Reporting, and the help desk. The position will involve leading small to medium complexity software upgrade initiatives or enhancements to workflows, which includes the design, build, and test phases. The analyst will modify tables and master files, making necessary additions and changes under the direction of senior team members. Implementing changes will be done using documented procedures that comply with departmental policies and procedures. The Clinical Systems Analyst will take ownership of low to medium complexity issues and act as a liaison between customers and other support staff to facilitate resolution. Additionally, mentoring junior staff members in documenting workflows and assisting senior team members in developing and maintaining requirements, specifications, and test cases for new or enhanced functionality will be part of the job. Participation in team and cross-team meetings, along with maintaining appropriate meeting records, is also expected.

Responsibilities

• Provide tier-2 support of application incidents reported through the help desk, including 24/7 on-call coverage as required.
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
• Perform daily monitoring of applications in production use.
• Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk.
• Lead small to medium complexity software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
• Modify tables/master files, make additions and changes under the direction of senior team members.
• Implement changes using documented procedures that are compliant with department's policies and procedures.
• Take ownership of low to medium complexity issues and act as a liaison between customer and other support staff to facilitate resolution.
• Work with and mentor junior staff members to document workflows.
• Assist senior team members in developing and maintaining requirements/specifications and test cases for new or enhanced functionality to department applications.
• Participate in team and cross-team meetings and maintain appropriate meeting records.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management, or a directly-related field from an accredited college or university.
• Epic certification in relevant module(s) must be obtained within 3 months of employment date.
• 2 or more years of progressively responsible and directly related work experience.
• Mid-level Microsoft Office skills.
• Ability to diagnose and resolve routine technology problems.
• Ability and desire to learn to resolve specialized and advanced technology problems.
• Ability to establish a set of tasks and activities associated with an intended outcome and timeline.
• Ability to take action consistent with available facts, constraints, and anticipated consequences.
• Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner.
• Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Ability to develop new skills and teach others.
• Ability to collaborate and build consensus with stakeholders.
• Ability to understand and adhere to operational standards, policies, and procedures.
• Ability to identify risks and issues.
• Ability to develop solutions for new and unfamiliar challenges.
• Ability to analyze data, draw conclusions and interpret results.
• Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate.
• Knowledge of current issues and trends in health care and clinical operations in a health care system.
• Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting.

Nice-to-haves

• Experience with Export/Import Reporting preferred.
• Excel skills, particularly with Pivot Tables.
• Dragon Experience preferred.