Clinique Counter Manager - Full Time

Belk - Covington, LA

Full-time - Mid Level

Covington, LA

1,001-5,000 employees

General Merchandise Retailers

About the position

The Cosmetic Counter Manager is responsible for leading the cosmetic counter team at Belk, ensuring the execution of company strategies and achieving sales goals. This role involves coaching associates, managing sales performance, and fostering long-term customer relationships while maintaining high standards of customer service and store presentation.

Responsibilities

• Analyze daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive.
• Manage the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard.
• Recruit, interview, and retain quality staff, keeping open positions to no more than 2 weeks average.
• Develop bench strength in existing staff and recommend candidates for promotion/added responsibility.
• Implement effective scheduling to guarantee proper coverage at all times based on business needs.
• Utilize Belk/Store promotional calendar to maximize associate SPH.
• Communicate information clearly and consistently to the selling team.
• Conduct team meetings prior to major events and launches; conduct brief Beauty Advisor touch-base meetings regularly.
• Communicate inventory needs to store management.
• Meet or exceed personal sales per hour goals and demonstrate excellent selling skills and customer service.
• Execute successful promotions and special events/pre-sells/GWP's.
• Drive sales through customer clienteling and work with store management to optimize business to business.
• Achieve assigned $ line goal and identify/reduce shrinkage in area.
• Provide a high level of Customer Service to support Customer Satisfaction Surveys (CSS).
• Build customer clientele base and record/protect personal identifying customer information.
• Coordinate and maintain floor and stock areas consistent with store standards in presentation and hygiene requirements.
• Unpack new merchandise deliveries in a timely manner and ensure timely set-up for promotional events.
• Follow procedures for all systems including AIR, counts, markdowns, retickets, inventory control, and RTV's.
• Maintain Belk and vendor professional dress standards and cooperate with fellow associates and management.

Requirements

• 3-5 years of retail experience
• 1-3 years supervisory experience
• Excellent organization skills
• Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
• Ability to apply treatment/make-up to customers' faces

Nice-to-haves

• Knowledge of cosmetic products and trends
• Experience in customer relationship management

Benefits

• Health insurance
• Employee discounts
• Flexible scheduling
• Paid time off