Belk - Leesburg, FL
posted 2 months ago
Full-time - Mid Level
Leesburg, FL
General Merchandise Retailers
About the position
The Cosmetic Counter Manager is responsible for ensuring the effective execution of Belk's direction within the store, focusing on meeting and exceeding sales goals through coaching associates and building long-term customer relationships. This role involves analyzing business performance, managing staff, and driving sales through exceptional customer service and promotional events.
Responsibilities
- Analyze daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive.
- Manage the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard.
- Recruit, interview, and retain quality staff, keeping open positions to no more than 2 weeks average.
- Develop bench strength in existing staff and recommend candidates for promotion/added responsibility.
- Implement effective scheduling to guarantee proper coverage at all times based on business needs.
- Utilize Belk/Store promotional calendar to maximize associate SPH.
- Communicate information clearly and consistently to the selling team, maintaining and enhancing self-esteem, focusing on specific behavior outcomes, and using reinforcement techniques.
- Conduct team meetings prior to major events and regular brief Beauty Advisor touch-base meetings.
- Communicate inventory needs to store management.
- Meet or exceed personal sales per hour goals and be a role model in selling skills and customer service.
- Execute successful promotions and special events/pre-sells/GWP's, driving sales through customer clienteling.
- Achieve assigned $ line goal and identify/reduce shrinkage in area.
- Provide a high level of customer service to support Customer Satisfaction Surveys (CSS) and build customer clientele base.
Requirements
- 3-5 years of retail experience
- 1-3 years supervisory experience
- Excellent organization skills
- Ability to use computer keyboard, standard telephone, POS terminal and other related business equipment
- Ability to apply treatment/make-up to customers' faces
Nice-to-haves
- Knowledge of beauty products and trends
- Experience in a cosmetic retail environment
Benefits
- Flexible scheduling including evenings and weekends
- Opportunities for career advancement
- Employee discounts on merchandise
