About the position
As a Claims Administrative Support Specialist at Progressive, you will play a crucial role in supporting our claims branch offices. Your primary responsibilities will include ensuring that essential administrative functions run smoothly while also providing support to our customers and medical providers. This position requires you to interact with clients and healthcare professionals, both over the phone and in person, to facilitate the claims process effectively. You will be responsible for managing various clerical tasks, which may include data entry, filing, and maintaining records, all while ensuring compliance with company policies and procedures. Your organizational skills will be vital in managing multiple tasks and prioritizing your workload to meet deadlines. This is an entry-level position, making it an excellent opportunity for individuals looking to start their careers in administrative support within the insurance industry. In addition to your administrative duties, you will be expected to provide exceptional customer service, addressing inquiries and resolving issues as they arise. Your ability to communicate effectively and work collaboratively within a team environment will be essential to your success in this role. You will also have the opportunity to participate in various training and development programs to enhance your skills and advance your career within the company. This position is based in our Lakeland, Florida office, and you will be required to work in-person from Monday to Friday, from 9:00 AM to 6:00 PM.
Responsibilities
- Ensure essential administrative functions run smoothly in the claims branch offices.
- Interact with customers and medical providers by phone or in person when applicable.
- Manage clerical tasks such as data entry, filing, and maintaining records.
- Provide exceptional customer service and address inquiries.
- Assist in resolving issues related to claims processing.
- Prioritize workload to meet deadlines effectively.
Requirements
- High School diploma or GED equivalent.
- Minimum of one year of administrative or clerical support experience or one year of post-secondary education.
- Proficiency using office equipment.
- Proven organizational skills.
- Ability to multi-task and quickly switch duties.
- Strong communication skills and ability to work in a team environment.
- Customer service and follow-up skills.
Nice-to-haves
- Proficiency in using office equipment and software.
- Experience in a customer-facing role.
Benefits
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision insurance, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts
- Health savings accounts
- Life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave
- Short & long-term disability
- Parental & family leave
- Military leave & pay
- Career development & tuition assistance
- Diverse, inclusive & welcoming culture with Employee Resource Groups
