Cloud Customer Success Engineer

About the position

The Cloud Customer Success Engineer (CCSE) is part of the Cloud Center of Excellence (CCoE) team, supporting Thales Business Lines in the adoption and optimization of innovative products using state-of-the-art technology. In this role, you will be responsible for ensuring a smooth integration, with proactive follow-up and ensuring the performance, security and scalability of the Business Lines solutions. It's a central role, enabling business acceleration.

Responsibilities

• Developing a key, trust-based relationship with customers.
• Managing multiple projects at the same time, prioritize tasks and meet deadlines in a dynamic environment.
• Coordinating the quarterly review of Business Lines activities with CCoE key performance indicators / reports to help customers improve their efficiency.
• Being the main point of contact with knowledge of leading cloud providers and cloud technologies.
• Finding solutions adapted to customer needs while considering technical and commercial constraints or proposing innovative solutions with the CCoE team.

Requirements

• Bachelor's degree in Engineering or a related technical field of study.
• At least 3 years of experience.
• Demonstrated knowledge of main Cloud Providers and Cloud technologies (AWS, GCP, Azure).
• Leadership skills with a collaborative and proactive mindset.
• Cloud-certified.
• Knowledge of customer relationship management systems with previous experience with CRM tool deployment.

Benefits

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
• Company paid holidays and Paid Time Off.
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.