Capgemini - New York, NY
posted 3 months ago
As a Cloud DevOps Engineer at Capgemini, you will play a pivotal role in deploying and managing cloud-based solutions, particularly focusing on the Kore.ai platform. This position requires a deep understanding of cloud platforms such as AWS, Azure, or Google Cloud Platform, along with the ability to design and implement scalable, highly available, and fault-tolerant systems. You will be responsible for automating deployment processes using CI/CD pipelines, ensuring that applications perform optimally and reliably in cloud environments. Your expertise will be crucial in leveraging cloud resources to enhance application performance and reliability, while also ensuring compliance with security best practices and industry standards. In this role, you will lead a team of 6-8 members, guiding them in deploying Kore.ai contact center solutions and chatbots across various environments. You will collaborate closely with development, QA, and customer support teams to ensure smooth operations and provide technical support to both internal teams and external clients. Continuous improvement will be a key focus, as you will identify areas for enhancement in deployment and maintenance processes, staying updated with the latest industry trends and best practices in DevOps and chatbot technologies. Your responsibilities will also include conducting regular security audits, implementing proactive measures to maintain system health, and troubleshooting issues related to chatbot functionality and performance. This position offers a unique opportunity to work in a collaborative environment, where you will be supported by a community of colleagues and encouraged to shape your career in a way that aligns with your aspirations.