Cloud Engineer II, Reliability, Professional Services, Google Cloud

$142,000 - $211,000/Yr

Google - Austin, TX

Full-time - Mid Level

Austin, TX

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About the position

As a Cloud Reliability Engineer II at Google Cloud, you will play a crucial role in guiding customers through their cloud journey, helping them to implement Site Reliability Engineering (SRE) practices and improve their systems. This position involves working closely with strategic Cloud customers to address unique challenges in building, running, and scaling production systems, while balancing reliability and velocity. You will also be responsible for educating customers on SRE best practices and creating technical content to influence industry trends.

Responsibilities

• Educate customers on SRE best practices, guiding them in developing and implementing Service Level Indicators (SLIs)/Service Level Objectives (SLOs), operational policies, and reliability assessments.
• Review technical incidents, leveraging various analysis tools and data insights to drive customer solutions and product improvements.
• Create and deliver engaging, informative technical content (tutorials, presentations, etc.) adapted to diverse audiences, showcasing SRE expertise and influencing industry trends.
• Empower customers to achieve reliability goals by suggesting code-level resolutions, recommending self-service tools and documentation, and proactively identifying opportunities to improve the support experience.
• Travel to customer locations, providing technical guidance and building relationships with key stakeholders.

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience.
• 5 years of experience applying Cloud Reliability Engineering principles and practices, including experience with system design, performance, incident management, and automation.
• Experience designing cloud enterprise solutions and supporting customer projects to completion.
• Experience coding in one or more general purpose languages (e.g., Python, Java, Go, C or C++) including data structures, algorithms, and software design.
• Experience with modern applications, platform, or infrastructure design (e.g. Kubernetes, Apigee, or Openshift).

Nice-to-haves

• Experience in cloud technologies through certifications or relevant coursework.
• Experience refactoring monolithic applications to microservices, APIs, or serverless models.
• Experience in technical consulting, delivering projects to achieve defined outcomes and supporting customers.
• Experience leveraging logging, monitoring, and observability tools to ensure system health and performance.
• Experience with network/application protocols, databases (RDBMS, NoSQL), and cloud/virtualized environments.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid holidays
• Paid time off
• Employee stock purchase plan
• Tuition reimbursement
• Professional development opportunities