Old National Bank - Chicago, IL
posted 4 months ago
Old National Bank is seeking a Cloud Engineer III (AVD) to join our Information Technology team. This role is pivotal in designing, implementing, and maintaining cloud-based solutions that enhance end-user experiences, security, and productivity, particularly focusing on Azure and Azure Virtual Desktop (AVD). As a Cloud Engineer, you will be responsible for providing end-to-end support for AVD environments, which includes diagnosing and resolving complex issues, collaborating with senior engineers or Microsoft product teams, and documenting customer cases and solutions. Your contributions will be essential in improving AVD service quality and customer satisfaction, as well as participating in service improvement initiatives and projects. In this position, you will manage and optimize AVD session hosts, ensuring they are assigned to new users and scaled according to demand. You will also provide on-call support for critical incidents and monitor and troubleshoot issues as they arise. Additionally, you will design and implement endpoint management and security strategies using Microsoft Endpoint Manager (Intune), configuring policies for device compliance and security baselines while monitoring endpoint issues. Your role will also involve architecting, deploying, and managing AVD environments for remote desktop access, collaborating with cross-functional teams to integrate AVD with other Azure services. You will develop and maintain infrastructure scripts using tools like Terraform or ARM templates to automate deployment and scaling of virtual desktops and associated resources. Furthermore, you will implement user experience enhancements within AVD, enforce security and compliance policies, and work closely with IT support teams to address user issues related to endpoints and AVD. The ideal candidate will possess strong problem-solving skills, the ability to collaborate effectively with various stakeholders, and a drive for execution and continuous improvement. You will be expected to manage priorities effectively and adapt to unexpected changes to meet targets and deadlines. This position offers a unique opportunity to work in a growing, client-focused environment that values diversity and inclusion.