GD Information Technology, Inc. - Springfield, VA
posted 4 months ago
As a Cloud Operations and Customer Support Engineer at GDIT, you will be at the forefront of delivering innovative solutions tailored to meet the unique needs of our clients. Your role will focus on ensuring that our cloud infrastructure operates efficiently and effectively, providing a seamless experience for end users. You will be part of the Continuous Operations Release Environment (CORE) team, where your expertise will contribute to maintaining and enhancing our cloud services, ensuring high availability and performance. Your work will not only support our intelligence customers but also play a crucial role in making today safer and tomorrow smarter. In this position, you will proactively manage and maintain cloud infrastructure, responding to customer issues with top-tier technical support. You will collaborate with various engineering teams to facilitate user consumption of applications in a sophisticated enterprise environment. Your responsibilities will include engaging in application monitoring to identify and address performance or availability issues, as well as developing and maintaining comprehensive documentation for application support procedures. Your commitment to operational efficiency and customer support will be key to your success in this role. At GDIT, we prioritize the growth of our employees, and as a Cloud Operations and Customer Support Engineer, you will have the opportunity to advance your career while working with cutting-edge technology. We believe that our people are our greatest asset, and we are dedicated to providing a supportive environment that fosters professional development and innovation.