Cloud Operations Engineer, Linux

Avalon Healthcare Solutions - Tampa, FL

Full-time

Remote - Tampa, FL

Ambulatory Health Care Services

About the position

Avalon Healthcare Solutions is seeking a motivated Cloud Operations Linux Engineer with a focus on AWS and Windows-based skills to join our dynamic team. The ideal candidate will be passionate about technology, eager to learn and grow, and capable of providing exceptional support for RHEL and other Linux-based systems, AWS services, and basic Windows administration. This role is critical as we operate entirely in a cloud environment, primarily utilizing AWS and expanding into Azure. The successful candidate will have a minimum of 4 years of cloud experience and 3 years of experience with RHEL and other Linux servers. Effective cross-departmental communication skills are essential as you will collaborate closely with cloud architects, administrators, cybersecurity professionals, network engineers, and support groups. As a member of the Enterprise Cloud Technology team, you will be responsible for ensuring secure computing and storage services for our customers, business owners, developers, data scientists, and operations teams across the enterprise. Your role will involve administering AWS services, configuring and managing cloud infrastructure components, and ensuring optimal performance of business-critical applications. You will also be tasked with security and compliance, monitoring system performance, and conducting post-incident analysis to prevent future issues. This position is eligible for remote work, but quarterly travel to the corporate office in Tampa, Florida is required. The role will initially require working the 1st shift (8:00 AM - 5:00 PM EST) for a temporary training period of 4-8 weeks, after which you will transition to the 3rd shift schedule (12:00 AM to 8:00 AM EST). This is an exciting opportunity to be part of a high-growth company where every associate has the chance to make a significant impact on healthcare outcomes and affordability.

Responsibilities

• Administer AWS services, configuring, and managing cloud infrastructure components, such as virtual machines, storage, networking, and databases.
• Ensure security and compliance, remediate vulnerabilities, and manage patching.
• Monitor AWS and all business-critical applications to ensure optimal performance.
• Install, configure, and maintain RHEL, other Linux servers, and perform basic Windows OS administration.
• Identify and diagnose problems in the environment, implement solutions, and conduct post-incident analysis.
• Perform routine system backups and disaster recovery procedures.
• Create and maintain documentation for systems, procedures, and policies.
• Participate in planning, implementing, and maintaining system upgrades and new technologies.
• Collaborate with team members to ensure system availability and reliability.
• Respond to and resolve service desk tickets and service requests.
• Manage time effectively and work with minimal supervision.
• Track and report progress on daily, weekly, and monthly projects.
• Promote a positive working environment and demonstrate flexibility as a team member.
• Handle routine inquiries via incoming calls, emails, and Teams messages.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in computer science or related field, or equivalent experience.
• 3 years or more AWS and RHEL/Linux server administration experience.
• Strong knowledge of RHEL7/RHEL8/RHEL9 and other Linux servers, specifically security hardening, SSH, TLS, LDAP.
• Understanding of network concepts and protocols.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Nice-to-haves

• Knowledge of Linux server administration, including user access control, application server installation, Nginx, Apache configuration, and log configuration.
• Knowledge of Windows OS and Windows Administration.
• Knowledge of Terraform Cloud.
• Knowledge of Kafka, Prometheus, Grafana, or OpenSearch.
• Experience with Docker, Kafka, OpenSearch strongly desired.
• Experience with Apache and NGINX web servers, Tomcat application servers, and Spring Boot applications strongly desired.
• Experience with a scripting language such as PowerShell, JSON, and Infrastructure as Code (IaC), CloudFormation, Ansible playbooks, AWS CLI scripting, shell scripts, and/or Python is a plus.