Cloud Operations Engineer

ecisolutions - Reno, NV

Full-time - Mid Level

Reno, NV

About the position

ECI Software Solutions is seeking a Cloud Operations Engineer to join our Corporate IT team. This position is located remotely in the United States (Pacific Time Zone) or Australia. The Cloud Operations Engineer works as part of the team charged with ensuring the stability, integrity, and efficient operation of the ECI Cloud, and is an integral part of ECI's success. As part of this team, you will have the ability to use your skills managing a wide array of technologies to provide a world class cloud experience to our customers. The Site Reliability Engineering and Cloud Operations team is responsible for the infrastructure (compute, SAN, etc.) as well as ECI applications and 3rd party services (backups, data recovery, monitoring, patching) for a large, global delivery environment. You will be tasked with improving automation to provide the best support possible while eliminating the need to wait on people to perform tasks. This is a product facing role that will work and collaborate closely with business analysts, architects, peer engineers and Site Reliability Engineers for planning, development, and implementation of solutions for various systems.

Responsibilities

• Implement and Configure Linux Servers
• Support Cloud Based Microservices
• Work service requests that support our customers' needs including scheduled maintenance, upgrades, product troubleshooting, etc.
• Participate in Patching/Package Management - Linux, Windows, VMWare, 3rd Party Applications
• Implement and Configure Windows Servers in a complex Active Directory Environment
• Active Directory Configuration and Management, ability to diagnose AD specific issues
• Respond and react to monitoring alerts to resolve issues
• Investigate and assess emerging technical solutions and best practices
• Participate in on-call rotation for after-hours support
• Help drive automation and self-healing to improve Self-Service and uptime
• Participate in strategic and tactical planning sessions
• Familiar with the Software Development Lifecycle (SDLC)
• Complies with security standards and technical design
• Ensure system integrity while providing best customer service possible

Requirements

• Bachelor's Degree in Computer Science, Engineering, IS, or equivalent experience
• 3-5 years' experience in a 24×7 high-availability production environment
• Strongly prefer Linux proficiency
• Strong understanding of Network and Domain Services (AD, DNS)
• Experience automating via Bash, Python, Powershell, vRA, Salt, and/or Terraform
• Experience with cloud-based IAAS (Google, Azure, or AWS)
• Experience with virtualization technologies such as VMWare, Hyper-V
• Familiarity with Active Directory, MySQL, MariaDB, SQL, VPNs, Microsoft Remote Desktop Services
• Prior experience in Microsoft Windows (Server and Guest OS) a plus
• Familiarity with container technology (Docker, Kubernetes, etc.)
• Familiarity with CI/CD processes
• Excellent oral and written communication skills to share information with Product Stakeholders
• Ability to work with minimal supervision, making decisions based upon priorities, schedules, and an understanding of business initiatives
• Strong interpersonal and team building skills
• The desire to take advantage of training and learning opportunities