Cloud Operations Lead--Hybrid

Btpsusa - Rockville, MD

Full-time - Mid Level

Rockville, MD

Professional, Scientific, and Technical Services

About the position

The Cloud Operations Lead is responsible for overseeing the cloud infrastructure, acting as the primary point of contact for all related issues and escalations. This role involves implementing monitoring solutions, managing incidents, ensuring compliance with regulatory standards, and developing automation tools. The position requires strong leadership skills and a deep understanding of cloud architecture and operations.

Responsibilities

• Act as the primary point of contact for all Cloud infrastructure related issues and escalations.
• Implement and maintain monitoring solutions to track the health and performance of cloud infrastructure.
• Drive the major incidents and potential incidents end to end with periodic updates to client stakeholders for approvals/recommendations.
• Ensure due diligence and impact analysis for all the changes that get implemented in the cloud platforms.
• Develop and implement incident management processes and procedures.
• Develop and implement automation scripts and tools, leveraging Infrastructure as Code (IaC) practices.
• Ensure compliance with regulatory requirements and industry standards (e.g., GDPR, HIPAA).
• Monitor and analyze cloud resource usage, ensuring efficient utilization and avoiding over-provisioning.
• Ensure regular testing and validation of disaster recovery procedures.
• Ensure cloud infrastructure is resilient and can recover quickly from failures or disruptions.
• Generate regular reports on cloud performance, incidents, and operational metrics.

Requirements

• Bachelor's degree in computer science, Information Technology, Electrical Engineering, or a related field.
• Good experience in System administration, and good experience in Cloud operations and leadership/senior technical role.
• Proficiency in AWS cloud platforms.
• Strong working experience in Azure, OCI clouds platforms.
• Strong understanding of cloud architecture, services, and best practices.
• Experience with cloud management and monitoring tools.
• Proficiency in scripting and automation (e.g., PowerShell, Python, Terraform, Ansible Playbooks/Ansible Tower, Cloud Formation, Puppet, Chef).
• Proficiency and working experience in VMWare/AD and Azure AD SSO platforms.
• Strong networking skills - DNS, DHCP, PKI and LAN/WAN protocol understanding.
• Experience in vendor management and contract negotiations.