Cloud Operations Specialist - GSC - US

Sysco - Houston, TX

Full-time - Mid Level

Houston, TX

Merchant Wholesalers, Nondurable Goods

About the position

The Cloud Operations Specialist is responsible for the day-to-day operations and maintenance of Sysco's Data Center and Operating Sites infrastructure. This role focuses on server administration, desktop and server patching, and providing Level 2 support for compute/storage edge and data center hardware. The specialist will contribute to the efficient delivery of private cloud services, ensuring a resilient IT backbone for the company.

Responsibilities

• Perform regular server administration tasks including installation, configuration, and maintenance.
• Apply patches and updates to desktops and servers, ensuring compliance with security standards.
• Monitor server performance and troubleshoot issues as they arise.
• Provide Level 2 support for compute/storage edge and data center physical or virtual equipment including servers, networks, and storage devices.
• Resolve technical issues escalated from Level 1 support and ensure timely resolution.
• Assist in the maintenance and management of data center hardware, including server, network, and storage equipment break/fix and RMAs.
• Participate in hardware lifecycle management, including installation, upgrades, and decommissioning of equipment.
• Maintain accurate and up-to-date documentation of IT assets, configurations, and procedures.
• Generate reports on system performance, maintenance activities, and support tickets.
• Collaborate with senior team members to identify areas for improvement in service delivery.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of cloud operations.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in server administration, including installation, configuration, and maintenance of virtual machines and operating systems.
• Proficiency in applying patches and updates to desktops and servers.
• Strong troubleshooting skills for resolving Level 2 support issues related to compute, storage, edge and data center hardware.
• Basic understanding of data center hardware and infrastructure, including servers, networks, and storage devices.
• Ability to maintain accurate and up-to-date documentation of IT assets, configurations, and procedures.
• Skills in generating reports on system performance, maintenance activities, and support tickets.
• Ability to work effectively in a team environment and collaborate with senior team members.
• Willingness to participate in continuous improvement initiatives to enhance the efficiency and effectiveness of cloud operations.

Nice-to-haves

• Bachelor's degree in computer information systems or a related field.
• Experience with server and desktop patching in a corporate environment preferred above a degree.
• VMWare and Nutanix Experience managing virtual machines.
• Certifications in Windows, Linux, VMWare and/or Nutanix.
• Basic to intermediate skills in Excel for data analysis and reporting.