Cloud Operations Specialist - GSC - US

Sysco - Harrisonburg, VA

Full-time - Mid Level

Harrisonburg, VA

10,001+ employees

Merchant Wholesalers, Nondurable Goods

About the position

The Cloud Operations Specialist is a critical role within Sysco's technology team, responsible for the day-to-day operations and maintenance of the company's Data Center and Operating Sites (OpSite) infrastructure. This position requires a strong focus on server administration, desktop and server patching, and providing Level 2 support for compute/storage edge and data center hardware, including servers, networks, and storage devices. The ideal candidate will play a vital role in ensuring the efficient and effective delivery of private cloud services, contributing to a resilient and strategic IT backbone for Sysco. In this role, the Cloud Operations Specialist will perform regular server administration tasks, which include installation, configuration, and maintenance of servers. The specialist will also be responsible for applying patches and updates to desktops and servers, ensuring compliance with security standards. Monitoring server performance and troubleshooting issues as they arise will be a key part of the job, as well as providing Level 2 support for technical issues escalated from Level 1 support, ensuring timely resolution of these issues. Additionally, the specialist will assist in the maintenance and management of data center hardware, participating in hardware lifecycle management, which includes installation, upgrades, and decommissioning of equipment. Accurate documentation of IT assets, configurations, and procedures will be essential, along with generating reports on system performance, maintenance activities, and support tickets. Collaboration with senior team members to identify areas for improvement in service delivery and participating in continuous improvement initiatives will also be part of the responsibilities. The position requires a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery. The Cloud Operations Specialist will work in a fast-paced team environment, requiring strong communication skills and the ability to work effectively both independently and as part of a team.

Responsibilities

• Perform regular server administration tasks including installation, configuration, and maintenance.
• Apply patches and updates to desktops and servers, ensuring compliance with security standards.
• Monitor server performance and troubleshoot issues as they arise.
• Provide Level 2 support for compute/storage edge and data center physical or virtual equipment including servers, networks, and storage devices.
• Resolve technical issues escalated from Level 1 support and ensure timely resolution.
• Assist in the maintenance and management of data center hardware, including server, network, and storage equipment break/fix and RMAs.
• Participate in hardware lifecycle management, including installation, upgrades, and decommissioning of equipment.
• Maintain accurate and up-to-date documentation of IT assets, configurations, and procedures.
• Generate reports on system performance, maintenance activities, and support tickets.
• Collaborate with senior team members to identify areas for improvement in service delivery.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of cloud operations.

Requirements

• Bachelor's degree in computer information systems or a related field (preferred).
• 3+ years of experience in server administration, including installation, configuration, and maintenance of virtual machines and operating systems.
• Proficiency in applying patches and updates to desktops and servers.
• Strong troubleshooting skills for resolving Level 2 support issues related to compute, storage, edge and data center hardware.
• Basic understanding of data center hardware and infrastructure, including servers, networks, and storage devices.
• Ability to maintain accurate and up-to-date documentation of IT assets, configurations, and procedures.
• Skills in generating reports on system performance, maintenance activities, and support tickets.
• Ability to work effectively in a team environment and collaborate with senior team members.
• Willingness to participate in continuous improvement initiatives to enhance the efficiency and effectiveness of cloud operations.
• Basic to intermediate skills in Excel for data analysis and reporting.

Nice-to-haves

• Experience with server and desktop patching in a corporate environment.
• VMWare and Nutanix Experience managing virtual machines.
• Certifications in Windows, Linux, VMWare and / or Nutanix.

Benefits

• Opportunity for personal and professional growth.
• Dynamic work environment with a focus on exceeding customer expectations.
• Equal Opportunity and Affirmative Action employer.