Bank of America - Jersey City, NJ

posted 3 months ago

Full-time - Senior
Jersey City, NJ
Credit Intermediation and Related Activities

About the position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. We are seeking Senior Site Reliability Engineers (SREs) to design, build, and maintain our next-gen AWS platform. This role provides an opportunity to work with a wide range of technologies and build a unique perspective that comes with integrating disparate services (both on-prem/off-prem) which must interact seamlessly with each other. You will work with colleagues that are fun, smart, hardworking, and driven. You will be part of a team that is growing, giving you room to innovate and be creative. In this position, you will collaborate with a diverse set of engineers, architects, and teams to design, develop, test, and implement secure, robust, highly available, and scalable solutions for Bank of America's External Cloud Platform. You will also work with other software engineers and teams to design and implement deployment approaches using highly scalable, automated, continuous integration, and continuous delivery pipelines. Your responsibilities will include all aspects of reliability, collaborating with technical experts, key stakeholders, and team members to resolve complex problems, owning the issue until you are sure it will not reoccur. You will have a deep understanding of SRE practices, service level indicators, and service level objectives; proactively utilizing them to resolve issues before they impact customers. Additionally, you will gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of the platform. You will implement infrastructure, configuration, and network as code for the applications and platforms in your remit, identify opportunities to eliminate toil and automate the triage of issues to improve overall operational stability, and collaborate with others to identify, analyze, and resolve platform vulnerabilities. You will also proactively promote the adoption of site reliability engineering best practices within the team and organization, participate in 24x7 on-call coverage following the sun model, and perform blameless Postmortems (RCAs) as needed.

Responsibilities

  • Designs solutions to visualize key production support metrics enabling Operational Readiness and Site Reliability Engineer teams to identify scenarios requiring intervention
  • Develops software solutions and/or improved processes to address work identified as ‘toil' by collaborating with key partners to identify, track and remediate processes to free time allocated to reliability
  • Partners with Development and Infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective (SLO) thresholds and suggests code optimizations, additional instrumentation and/or logging structures to gain service reliability visibility
  • Identifies and plans for capacity bottlenecks, vulnerabilities and opportunities for reliability improvement, such as low level error rates and 'noise', and reduces manual support effort and/or improves system reliability
  • Assesses monitoring for new changes with development partners and works with monitoring tools team to monitor dashboards and enhance application and system monitoring designs
  • Engages as a subject matter expert in incident triage efforts, failure scenario modelling and works with the Problem Manager to diagnose root causes for complex/high impact incident/problem management investigations
  • Collaborates with Development and Infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure/improve the reliability of the services they support

Requirements

  • 15 years of combined experience in either SRE, software development, or infrastructure engineering (10 years with an advanced degree in Computer Science or related technical field)
  • 7+ years of hands-on experience building and maintaining cloud platforms on a major cloud service provider
  • Strong experience in implementing, monitoring, and maintaining a highly scalable and resilient Data Services platform on Amazon Web Services
  • Strong experience with monitoring tools such as Grafana, Prometheus, Splunk, or Dynatrace, as well as AWS native tools like CloudWatch & CloudTrail, Azure Monitor and Log Analytics
  • Proficiency in implementing, monitoring, and maintaining a Databricks, RDS, or OpenAI platform
  • Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net; 5+ years applied experience in Python/Java
  • Proficiency in implementing CI/CD pipelines with tools such as git and Jenkins, familiarity with using a GitOps model
  • Advanced knowledge of networking (firewalls, DNS, Load Balancing, Proxies, etc.)
  • Advanced understanding of Linux & Windows operating systems including shell scripting
  • Excellent interpersonal, organizational and communication (written, verbal, and presentation) skills are a must
  • Proven ability to work independently with minimal supervision and as part of a team with direct responsibilities and an ability to juggle competing priorities and adapt to changes in project scope

Nice-to-haves

  • Strong experience working with a complex IAM infrastructure, including Active Directory, Azure AD Connect, Azure AD, and PingIdentity, Okta, or other SSO solutions
  • Proficiency in creating automation using Python, Terraform, or Ansible
  • Proficiency in implementing, monitoring, and maintaining a Databricks, CosmosDB, or OpenAI platform
  • Experience in implementing, monitoring, and maintaining a highly scalable and resilient enterprise platform on Microsoft Azure using native services related to compute, storage, networking, security, and observability
  • Experience with containerization technologies such as EC2, EKS, Fargate, Openshift, or Kubernetes
  • Understanding of cost management, inventory management, FinOps model

Benefits

  • Competitive benefits to support physical, emotional, and financial well-being
  • Opportunities to learn, grow and make an impact
  • Flexible working arrangements depending on the role
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