BCforward - Plano, TX
posted 3 months ago
The Cloud Solutions Engineer at BCforward is a pivotal role that involves interfacing with customers to identify their needs and collaborating with various departments to enhance the customer experience. This position requires a proactive approach to project management, ensuring that all aspects of a project, from safety to design, are balanced effectively. The Solutions Engineer will be responsible for researching advanced technologies and best practices in the field to find cost-effective solutions that meet customer requirements. This role typically exists within a large organization, where the Solutions Engineer works alongside other professionals to fulfill customer needs. As they progress in their career, individuals in this role may start as Technical Architects and advance to higher positions within the company. The Solutions Engineer will work closely with Information Technology professionals to ensure that the necessary hardware is available and functioning correctly for various projects. They will provide detailed specifications for proposed solutions, including time and scope, and assist other engineers in creating practical demonstrations of these solutions. Establishing a framework for collaboration among different departments is crucial, as is the ability to analyze current technologies and develop processes for improvement. The Solutions Engineer will document and monitor requirements for updates related to customer experience and work alongside project management teams to track the progress of initiatives. They must also anticipate potential project challenges and proactively manage them to ensure successful outcomes.