Cloud Support Engineer (Azure exp, 100% remote)

$52,000 - $62,400/Yr

BSC Analytics LTD - Atlanta, GA

Full-time

Remote - Atlanta, GA

About the position

The Cloud Support Engineer role is a client support position focused on resolving service requests, developing automation, and optimizing processes. The engineer will work closely with a team of elite engineers to enhance their skills and contribute to customer satisfaction. This position requires a proactive approach to incident management and a commitment to continuous learning in the cloud industry.

Responsibilities

• Manage and resolve escalated incidents, service requests, and engineering assignments
• Respond to client incidents in a timely manner
• Identify and develop solutions for trends and patterns in incidents
• Collaborate amongst the team during critical events
• Provide top-notch customer service to clients
• Build automation

Requirements

• 3+ years of Azure cloud administration experience
• 3+ years of incident management experience
• 3+ years of system administration and networking experience
• Identity/access management experience
• Github experience
• Terraform experience
• Ticketing system experience
• Linux/Windows server experience
• Excellent communication skills
• Strong multi-tasker
• Self-starter
• Team player

Nice-to-haves

• Jira and Confluence experience
• AZ-104 - Microsoft Azure Administrator certification
• Consulting experience
• Enterprise experience
• MSP experience
• Cloud certifications
• Docker/Kubernetes experience
• CI/CD Experience

Benefits

• Benefits of full-time remote work with a close team environment
• Flexible work schedule and time off