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Amazonposted 6 months ago
$71,100 - $158,900/Yr
Full-time • Entry Level
Dallas, TX
10,001+ employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
Resume Match Score

About the position

As a Cloud Support Engineer at Amazon Web Services (AWS), you will leverage various cloud technologies to assist customers in scaling their operations globally. This role focuses on Infrastructure Automation, Configuration Management, and Containerization, requiring you to troubleshoot and provide solutions for complex customer issues while continuously learning and developing new technical skills.

Responsibilities

  • Solve customer cases through various contact channels (telephone, email, web/live chat) using advanced troubleshooting techniques.
  • Drive initiatives to improve support-related processes and enhance customer experience through tutorials, technical articles, and training.
  • Provide feedback to internal AWS teams to improve services based on customer support experience.
  • Work on critical, complex customer problems that may involve multiple AWS services.
  • Act as an interviewer in hiring processes and mentor new team members.

Requirements

  • 1+ years of software development or technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Bachelor's degree in Engineering, Computer Science, Mathematics, or related field, or 1+ years of related professional/military experience.
  • Knowledge or experience with system administration and troubleshooting operating systems (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN).
  • Knowledge or experience with DevOps/Deployment, Container Orchestration Management, and/or Configuration Management.
  • Experience with application deployment pipelines (Git, SCM, Chef, Puppet, Jenkins, Ansible, or related tools), Docker, and Kubernetes.

Nice-to-haves

  • Knowledge of the complete deployment lifecycle (design, build, test, deploy) including methods like Blue/Green and Rolling Deployments.
  • Experience with hypervisor/virtualization and Infrastructure as Code systems (CloudFormation, Terraform).
  • Understanding of cloud computing and security concepts across platforms (AWS, Azure, Google Cloud).
  • Experience scripting or developing in languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.

Benefits

  • Comprehensive medical, financial, and other benefits.
  • Equity and sign-on payments as part of total compensation package.
  • Flexible working culture to support work-life balance.
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