Amazon - Seattle, WA
posted about 1 month ago
As a Cloud Support Engineer at AWS, you will embark on an accelerated learning journey to master various cloud technologies that empower our customers to thrive. Your role as a Cloud Ambassador will involve providing essential tools and strategies to help clients scale their operations in global markets. You will specifically support AWS mobile technologies, including Cognito, Device Farm, and Pinpoint, as well as serverless technologies like Lambda, API Gateway, and Step Functions. These areas are among the fastest-growing in technology, and your contributions will be vital in assisting developers to innovate and create exceptional user experiences. In your daily responsibilities, you will primarily focus on resolving customer cases through multiple contact channels, including telephone, email, and live chat. You will apply advanced troubleshooting techniques to deliver customized solutions and work closely with customers to identify the root causes of their issues. Additionally, you will lead initiatives aimed at enhancing support processes and improving the overall customer experience. This may involve creating tutorials, how-to videos, technical articles, and training sessions. Your role will also require you to leverage your customer support experience to provide valuable feedback to internal AWS teams, helping to refine our services. You will tackle complex customer problems that may involve multiple AWS services, continuously expanding your technical skills and professional competencies. Furthermore, you will participate in the hiring process as an interviewer and mentor new team members, fostering a collaborative and supportive team environment. This position requires flexibility, as you will work five days a week on a rotational basis, which may include weekends. Your schedule could align with various patterns, such as Sunday to Thursday, Tuesday to Saturday, or Monday to Friday. As part of the AWS Support Engineering team, you will be at the forefront of transformative technology, assisting a diverse range of companies and developers who rely on AWS services for their mission-critical applications.