Cloud Support Engineer - Security

$71,100 - $158,900/Yr

Amazon - Herndon, VA

Full-time - Entry Level

Herndon, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Cloud Support Engineer specializing in Security at AWS, you will leverage various cloud technologies to assist customers in enhancing their security practices. This role emphasizes the importance of security in cloud computing, advocating best practices, and providing technical solutions to complex customer issues. You will be a key player in improving customer experiences and support processes while continuously developing your technical skills.

Responsibilities

• Solve customer cases through various contact channels (telephone, email, web/live chat) using advanced troubleshooting techniques.
• Drive initiatives to improve support-related processes and enhance customer experience, including creating tutorials and technical articles.
• Provide feedback to internal AWS teams on service improvements based on customer support experience.
• Work on critical, complex customer problems that may involve multiple AWS services.
• Continuously learn new technologies and develop professional competencies.
• Act as an interviewer in hiring processes and mentor new team members.

Requirements

• 1+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• Bachelor's degree in Engineering, Computer Science, Mathematics, or a related field.
• Minimum of 1+ years of related professional and/or military experience.
• Knowledge of system administration and troubleshooting for Linux and/or Windows operating systems, as well as networking concepts.

Nice-to-haves

• One or more security-related certifications (CISSP, CEH, CISA, CISM, SECURITY+, OSCP, or related).
• Knowledge of security and compliance standards (CVE, CIS Benchmarks, HSM).
• Understanding of cloud computing concepts and experience with cloud platforms (AWS, Azure, Google Cloud).
• Experience scripting or developing in languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
• Knowledge of security best practices for application architectures.

Benefits

• Flexible work hours and arrangements.
• Mentorship and career growth opportunities.
• Diversity and inclusion initiatives.
• Work-life balance support.