Cloud Support Engineer - Security

$71,100 - $158,900/Yr

Amazon - Herndon, VA

Full-time - Entry Level

Herndon, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Cloud Support Engineer - Security role at Amazon Web Services (AWS) focuses on providing technical support to customers utilizing AWS security services. The position emphasizes the importance of security in cloud computing and requires the engineer to advocate for best practices while solving complex customer issues. The role involves continuous learning and mentoring new team members, making it essential for candidates to be passionate about cloud security and customer service.

Responsibilities

• Solve customer cases through various contact channels (telephone, email, web/live chat) using advanced troubleshooting techniques.
• Drive initiatives to improve support-related processes and enhance customer experience, including creating tutorials and technical articles.
• Provide feedback to internal AWS teams based on customer support experiences to improve services.
• Work on critical, complex customer problems that may involve multiple AWS services.
• Continuously learn new technologies and develop technical skills and competencies.
• Act as an interviewer in hiring processes and mentor new team members.

Requirements

• 1+ years of software development or technical support experience.
• Experience troubleshooting and debugging technical systems.
• Bachelor's degree in Engineering, Computer Science, Mathematics, or a related field.
• Minimum of 1+ years of related professional and/or military experience.
• Knowledge of system administration and troubleshooting for Linux and/or Windows operating systems and networking concepts.

Nice-to-haves

• One or more security-related certifications (CISSP, CEH, CISA, CISM, SECURITY+, OSCP, or related).
• Knowledge of security and compliance standards (CVE, CIS Benchmarks, HSM).
• Understanding of cloud computing concepts and experience with cloud platforms (AWS, Azure, Google Cloud).
• Experience scripting or developing in languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.
• Knowledge of security concepts and best practices for securing application architectures.

Benefits

• Flexible work hours and arrangements.
• Mentorship and career growth opportunities.
• Diverse and inclusive workplace culture.
• Employee-led affinity groups and ongoing learning experiences.