Cloud Support Engineer

Tnn Capital - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Cloud Support Engineer at TNN Capital is responsible for managing the company's cloud infrastructure to support business objectives. This role involves designing, implementing, and maintaining cloud solutions while ensuring high standards of security, scalability, and performance. The engineer will collaborate with IT and research teams, provide technology solutions, and manage the overall health of IT operations for selected clients.

Responsibilities

• Design, deploy, and manage cloud infrastructure, including implementing and automating provisioning, configuration, and orchestration using Infrastructure-as-Code (IaC)
• Maintain customer relationships with key account executives
• Work as part of a team to manage technology footprints including networking, desktops, phones, and cloud infrastructure
• Perform maintenance, upgrades, and optimization as needed
• Provision infrastructures using scripts, transition on-premises infrastructure to Cloud, and implement new scalable global AWS environments
• Monitor Azure environment for security, compliance, and cost controls
• Control and monitor security, data, network access, and backup systems
• Troubleshoot and resolve customer issues related to infrastructure deployments, configuration management, and automation
• Maintain cloud-native applications and services leveraging Platform-as-a-Service (PaaS) offerings, along with monitoring cloud resources and performance

Requirements

• Experience in a similar IT support or leadership role
• Strong technical problem-solving and communication skills
• 3+ years of experience in a related field
• Best industry practices for building Cloud infrastructure as code
• Bachelor's degree in Computer Science, Information Technology, Engineering, or relevant support experience
• Relevant certifications (e.g., AWS Certified Solutions Architect, Microsoft Azure Solutions Architect)

Benefits

• Medical / Vision and Dental Plans
• Holiday and Personal Time Off Pay
• 401K plan
• Life Insurance
• Education and Training Assistance Program
• Incentive Plans and Referral Bonuses
• Employee Assistance Programs