Cloud Support Manager - CABS

Full-time - Mid Level

Hybrid - Bangalore, IN

Professional, Scientific, and Technical Services

About the position

A career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Responsibilities

• Train & Manage a team of account & billing specialists and provide support as needed
• Manage performance levels through robust KPI's and SLA's to ensure service levels
• Manage the day-to-day operations and review work of the team to ensure accuracy, resolving inconsistencies as needed
• Develop and maintain policies and procedures to ensure compliance with regulatory requirements.
• Review and analyse billing data to identify trends and areas for improvement
• Collaborate with other departments, such as finance, sales, Accounts Receivable to ensure smooth and efficient business operations
• Respond to account & billing inquiries and resolve issues as needed
• Prepare and present reports to senior management.
• Provide customer support to customers with disputes or inquiries concerning their cloud account, invoices or billing process

Requirements

• Bachelor's degree in accounting, finance, or a related field
• Strong leadership and management skills
• Excellent attention to detail and analytical skills
• Familiarity with billing software and systems
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Good people manager
• Ability to communicate effectively with clients and internal teams

Nice-to-haves

• A minimum of 7 years of proven work experience as a Cloud Account & Billing or similar role with at least 3 years in a management role.
• Strong understanding of revenue recognition standards and billing compliance requirements.
• Understanding of Cloud Environment