Cloud Systems Customer Support Professional

As a Cloud Systems Support Specialist, you will play a critical role in providing advanced technical support to customers using our cloud-based software solutions. You will be responsible for managing complex technical issues, providing in-depth technical troubleshooting, and collaborating with various teams to ensure timely resolution of issues. In this role, you will work independently, as well as collaborate with the Cloud Support team to provide exceptional customer support. You will have excellent communication skills and be comfortable interacting with customers, providing technical training, and documentation of complex troubleshooting steps.