Cloud Technical Account Manager , AWS Strategic - SDO

$118,200 - $204,300/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Cloud Technical Account Manager (TAM) at Amazon Web Services (AWS), you will play a pivotal role in supporting our customers' innovative spirit across various technologies. This position is not a sales role; instead, it focuses on being the principal technical advisor and the 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. You will work closely with customers to understand their business and operational needs, providing strategic technical guidance to help them plan and build solutions using AWS services such as EC2, S3, DynamoDB, RDS databases, Lambda, and CloudFront CDN. Your responsibilities will include advocating for customers, driving discussions with senior leadership regarding incidents, trade-offs, support, and risk management. You will not be directly troubleshooting within the customer's environment but will collaborate with engineers and service teams to resolve issues. Your role will also involve proactively crafting and executing strategies to enhance customers' adoption and use of AWS services, ensuring their AWS environments remain operationally healthy and resilient. The TAM is central to delivering value to our Enterprise Support customers, and you will be expected to maintain close relationships with them to help them achieve the greatest value from AWS. This position requires a willingness to travel 10% or more as needed, reflecting the dynamic nature of the role and the importance of customer engagement in various locations.

Responsibilities

• Act as the principal technical advisor and 'voice of the customer' for AWS clients.
• Provide strategic technical guidance to help customers plan and build solutions using AWS services.
• Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
• Collaborate with engineers and service teams to resolve customer issues effectively.
• Proactively craft and execute strategies to enhance customer adoption and use of AWS services.
• Maintain close relationships with customers to understand their business and operational needs.
• Ensure customers' AWS environments are operationally healthy and resilient.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline.
• 2+ years of technical engineering experience or 4+ years of related work experience.
• Experience in Information Technology operations.
• Understanding of the AWS Well-Architected Framework and ability to apply it to customer architecture.
• Internal enterprise or external customer-facing experience as a technical lead.
• Professional oral and written communication skills, especially in presenting to executive audiences.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Nice-to-haves

• Development experience in a distributed systems environment.
• Experience applying technical or operational expertise to identify and solve difficult challenges.

Benefits

• Flexible schedule
• Comprehensive medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package