Cloud Technical Account Manager, Salesforce

$118,200 - $204,300/Yr

Amazon - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Cloud Technical Account Manager (TAM) at Amazon Web Services (AWS) serves as the principal technical advisor for customers, helping them maximize the value of AWS services. This role focuses on driving customer adoption and satisfaction by providing strategic guidance, advocacy, and support for AWS services, including EC2, S3, DynamoDB, and more. The TAM collaborates with engineering teams to resolve issues and proactively ensures customers' AWS environments are operationally healthy and resilient. This position is not a sales role but is critical in fostering strong relationships with customers across various industries, including automotive, financial services, and energy.

Responsibilities

• Act as the principal technical advisor and voice of the customer for AWS services.
• Provide strategic technical guidance to customers to help them plan and build solutions using best practices.
• Work proactively to drive customer adoption and use of AWS services.
• Collaborate with engineering teams to resolve customer support issues.
• Maintain close relationships with customers to understand their business needs and technical challenges.
• Advocate for customers within AWS and drive discussions with senior leadership regarding incidents and support.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline.
• 2+ years of technical engineering experience in IT operations.
• Experience with AWS services and/or other cloud offerings.
• Strong communication skills, both oral and written, with the ability to present to executive audiences.
• Understanding of the AWS Well-Architected Framework and its application to customer architecture.

Nice-to-haves

• Experience in a 24x7 operational services or support environment.
• Development experience in a distributed systems environment.
• Internal enterprise or external customer-facing experience as a technical lead.

Benefits

• Flexible work hours and arrangements
• Ongoing mentorship and career growth opportunities
• Employee-led affinity groups fostering inclusion
• Work-life balance initiatives