Cloud Technical Solutions Engineer, Security, Assured Workloads

$117,000 - $172,000/Yr

Google - Austin, TX

Full-time - Mid Level

Austin, TX

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About the position

The Cloud Technical Solutions Engineer for Security and Assured Workloads at Google plays a crucial role in helping customers transition to Google Cloud by providing expert technical support and solutions. This position involves troubleshooting complex technical issues, advocating for customer needs, and collaborating with various teams to enhance product usability and customer satisfaction. The role requires a mix of technical expertise, customer service skills, and the ability to work in a dynamic, fast-paced environment.

Responsibilities

• Manage the customer's problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
• Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, for quicker identification and resolution of future issues.
• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including non-standard work hours or shifts.
• Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering.

Requirements

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• 4 years of experience reading code in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.

Nice-to-haves

• 4 years of experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).
• Experience with designing or managing large distributed systems.
• Experience with managing hosted services/SaaS including familiarity with one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript.
• Basic system/Network Administrator level knowledge of Linux/Unix or Windows systems (from Kernel to Shell and beyond, file systems and client-server protocols).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan with company matching
• Paid time off
• Parental leave
• Employee assistance program
• Wellness programs
• Professional development opportunities