Google - Austin, TX
posted 6 months ago
As a Cloud Technical Solutions Engineer for Google Workspace, you will play a pivotal role in managing and resolving some of the most significant customer issues while providing level two support to other support teams. This position is part of a global team that operates 24/7, ensuring that customers can transition smoothly to Google Cloud. Your primary responsibility will be to troubleshoot technical problems that customers encounter, utilizing a combination of debugging, networking, system administration, and coding/scripting when necessary. You will also be tasked with improving the overall customer experience by enhancing the product, tools, processes, and documentation related to Google Cloud services. In this role, you will be expected to develop a deep understanding of Google's product technology and its underlying architectures. This involves troubleshooting customer-reported issues, reproducing problems, determining root causes, and building tools that facilitate faster diagnosis and resolution of future issues. You will act as a consultant and subject matter expert for internal stakeholders, including Engineering and Sales teams, to help resolve technical deployment obstacles and enhance the Google Cloud experience for customers. Your work will be driven by a strong customer obsession, advocating for their needs and ensuring that their issues are addressed promptly and effectively. This role may require you to work in a shift pattern or during non-standard hours, including weekends, to provide continuous support to customers. By joining Google Cloud, you will contribute to the digital transformation of organizations worldwide, leveraging cutting-edge technology to solve critical business challenges.