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Planet Fitness - North Huntingdon, PA
posted 2 months ago
Full-time - Mid Level
North Huntingdon, PA
Amusement, Gambling, and Recreation Industries
About the position
The Club Manager at Planet Fitness is responsible for overseeing club operations, ensuring an exceptional member experience, and maintaining the financial stability of the club. This role requires a self-motivated individual who can lead a team in a high-energy environment while promoting a judgement-free zone. The Club Manager will utilize best practices in hiring, training, and performance management to build a winning team and drive membership growth.
Responsibilities
- Oversee club operations and ensure exceptional member experience.
- Manage club financial stability and operational standards.
- Grow and develop a winning team through effective hiring, training, and coaching.
- Utilize training tools to enhance team capabilities.
- Lead by example to inspire teammates to deliver excellent service.
- Develop plans to drive EFT and membership growth through KPI maximization.
- Respond professionally to member service submissions.
- Ensure proper opening and closing procedures are followed.
- Maintain cleanliness and operational standards in the club.
- Develop assistant managers into future leaders.
- Create effective schedules to meet targeted labor hours.
- Ensure team knowledge of marketing promotions and corporate initiatives.
Requirements
- Minimum of 18 years of age.
- High School Diploma or GED equivalent.
- Excellent customer service skills with a focus on member care.
- Previous experience leading teams in retail or fitness environments.
- Self-starter, motivated, and enthusiastic about member experience.
- Well organized, reliable, detail-oriented, and able to work independently.
