Bass Pro Shops - Destin, FL
posted about 2 months ago
Part-time - Entry Level
Destin, FL
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The CLUB Customer Service Outfitter is responsible for delivering exceptional customer service while promoting the benefits of becoming a CLUB Member at Bass Pro Shops & Cabela's. This role involves executing account servicing, acquiring and activating new members, and ensuring compliance with operational programs. The Outfitter serves as a product expert, providing a unique experience for both potential and current members, while also supporting the overall customer experience in the store.
Responsibilities
- Provide world-class customer service to guests.
- Promote the benefits of becoming a CLUB Member.
- Execute account servicing and CLUB processes, including acquiring and activating new members.
- Demonstrate products to customers and remain knowledgeable of advertised sales.
- Maintain accurate CLUB inventory and keep the CLUB Booth organized.
- Process payments, answer account questions, and handle applications for CLUB Members.
- Provide daily feedback and reports in a timely manner.
- Coach peers and support them as a CLUB advocate and representative.
- Assist in all areas of the store based on business needs.
Requirements
- High school diploma or equivalent experience.
- 0 to 2 years of experience in a customer service environment.
- Excellent organization skills and attention to detail.
- Strong verbal and written communication skills.
- Ability to adapt to new processes and procedures.
- Self-motivated and able to work independently.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
- Dental insurance.
- Vision insurance.
- Voluntary benefits.
- 401k Retirement Savings plan.
- Paid holidays.
- Paid vacation.
- Bass Pro Cares Fund.
