Club Level Concierge

$44,408 - $44,408/Yr

Marriott International - Sacramento, CA

Full-time - Entry Level

Sacramento, CA

Accommodation

About the position

The Club Level Concierge at Marriott International is responsible for monitoring the club lounge, ensuring guest satisfaction, and maintaining the cleanliness and condition of the bar and lounge area. This role involves preparing and serving beverages, stocking supplies, and providing exceptional service to guests while adhering to company standards.

Responsibilities

• Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
• Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
• Prepare and serve hot, cold, and/or alcoholic beverages.
• Stock ice, glassware, and supplies.
• Anticipate and communicate replenishment needs promptly.
• Wash dishes and serving utensils as needed.
• Complete opening and closing duties.
• Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
• Secure liquors, beers, wines, coolers, cabinets, and storage areas.
• Document pertinent information in department logbook.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures, ensuring uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift.

Requirements

• High school diploma or GED
• Entry level position with less than 1 year of experience

Benefits

• Disability insurance
• Health insurance
• Paid time off
• Life insurance
• Retirement plan